On 23 December 2019, there was a serious cyberattack against Maastricht University (UM). Since then, experts have been working hard to repair the damage and reactivate all systems. On this page you can find the latest update and an overview of all previous updates.
24 January 2020
Although many students and employees are able to work again (for the most part) as they did before the cyber attack, the consequences of the hack are not over yet. The Executive Board therefore asks for some patience and understanding regarding issues that have not yet been resolved. Every day, dozens of colleagues are still working to restore everything as quickly as possible and as safely as possible. This update also includes information about the leniency arrangement for students who have been disadvantaged by the attack and the good news that the schedules for period 4 are available. It's also possible again to register online for an open day.
Many things are working again, but not everything
A month after the cyber attack, most employees can access their files on the central servers, use the internet, email and more. Students are able to attend classes, take exams, access the online library and more. See also the most current overview of which systems are already working and which are not available yet. At the same time, a system can sometimes work slowly, suddenly shut down or otherwise fail to meet the standards that the UM community is used to. This requires some patience from everyone and understanding for the colleagues who are working hard every day for us.
Schedules for period 4 available
The schedules for period 4 are now available for students. This is slightly later than usual, but no later than the previously announced date.
Leniency arrangement for students
For students who have been disadvantaged or suffered damage as a result of the cyber attack, there is a leniency arrangement. You can apply for this by completing the Application Form Cyber Attack Leniency Committee on the website. Do this as quickly as possible, but at the latest within two months after the disadvantage or damage has become known. Submission is possible until 31 August at the latest. In principle, every application will be evaluated by the Executive Board within four weeks of receipt.
Registering online for open days
Prospective students who want to register for the upcoming Bachelor's or Master's Open Day, can do so online again. For this, you can visit the website of the Bachelor's Open Day on 8 February or the Master's Open Day on 7 March.
Information desks and mailboxes for students and staff
As from 24 January, the temporary email addresses are no longer in use. (Prospective) students and employees can reach us through the regular communication channels again (please check the website of your own faculty / service centre or study programme you are applying for). Did you already send an email to a temporary email address and haven’t received an answer yet? Please send your question again to the contact address of your faculty / service centre / study programme and you will receive an answer as soon as possible. Students who have questions that are not answered in the FAQ and that are not related to their study programme, can send an email to study[at]maastrichtuniversity[dot]nl.
Staff members can address their units with their questions.
15 January 2020
- Why do cabled internet, printing/scanning/copying and VPN not work yet?
- Printing / Scanning / Copying
MyUM portal can be reached again
13 January 2020
- Symposium ‘Lessons learnt’ on 5 February
- More and more systems operational
10 January 2020
- More systems operational
- No more daily updates
9 January 2020
- Lessons learnt will be shared in February
- How to change alumni passwords?
8 January 2020
- Have you forgotten your old password?
7 January 2020
- Schedules period 4 available later than usual
- No emails lost
Systems restored step by step
6 January 2020
- Outlook fully operational from 7 January
- Network drives accessible from 7 January
- First operational day without major problems
- New Year’s reception and special message Executive Board
5 January 2020
- Accessible to students: Student Portal, schedules (read-only), Blackboard and study materials
- All UB services operational
- Update on internet, data files, e-mail, SDA/VDI, back office activities
- New Year’s reception will take place as planned
4 January 2020
- Impression University Library and call centre
- Main updates FAQ (capital letters not visible when changing password)
3 January 2020
- More than 15.000 passwords changed
- Main updates FAQ (activities prospective students, academic ceremonies, alumni)
2 January 2020
- Most important education-related computer systems up and running again
- Attention: reset your password before 6 January!
- Main updates FAQ (wifi, visa and computer use)
2 January 2020
- Statement UM: no information regarding communication with the group
- Response Public Prosecutor’s Office
31 December 2019
- New Year’s Day: a day offline
31 December 2019
- Information desks and mailboxes for employees and students
- Working on 2 January
- Leniency arrangement for students
- Opening hours call centre
- Changing passwords
- Executive Board grateful for everyone’s efforts
30 December 2019
- Education resumed on 6 January
- Important systems for students online again
- FAQ available
- Scheduled exams and resits will take place
29 December 2019
- Special helpline expanded
- FAQ available soon
- Questions from study programme applicants
- Questions from employees with grant applications
- Attention: don’t use the systems!
28 December 2019
- Buildings open 2 January
- Helplines for students and staff open shortly
- Special attention to issues such as teaching schedules, exams, theses, applications, grant applications, research projects, job applications
27 December 2019
- Forensic investigation and repairs
- Focus on protection against other attacks
- Official police report filed
- All systems offline
24 December 2019
- UM hit by serious cyber attack on 23 December 2019
- Almost all Windows systems affected
- Particularly difficult to use e-mail services
- Unclear how much time it will take to find a solution
- Buildings closed until Sunday