The ICT Service Centre (ICTS) is one of 5 service centres at Maastricht University (UM) that have been set up to provide specific services within the organization. ICTS provides services in the areas of Information and Communication Technology.
The core task of ICTS is to ensure the management and maintenance of MAASnet, the computer network at Maastricht University. ICTS is also responsible for:
maintaining servers and applications
making software available
supporting end users
coordinating ICT projects
offering ICT advice
ICTS makes part of Maastricht University. Its mission, vision and naturally the culture are derived directly from the mission and culture of the UM as a whole.
The ICT Service Centre defines its mission for the 2012–2016 period as follows:
"ICTS provides reliable and high-quality ICT services necessary for realising the ambitions of Maastricht University."
ICTS seeks to emphasise the following elements:
Demand-driven: ICTS is demand-driven and offers services based on clear agreements with its clients.
High-quality: ICTS is competitive, future-proof, secure, reliable and high quality.
Indispensable: ICTS is demand-driven and helps clients identify and deliver services that facilitate the implementation of a UM-wide strategy.
In-house: ICTS is part of UM and can be viewed as its in-house supplier.
Goal-oriented: ICTS strives to fulfil the strategic goals of Maastricht University as defined in the 2012–2016 strategic programme ‘Inspired by Quality’.
Grote Looiersstraat 17
6211 JH Maastricht
ICT Service Centre
PO Box 616
6200 MD Maastricht
+31 (0)43 388 55 11
Mondays to Fridays 8.00 AM - 5.00 PM