Facility Services

Facility Services is one of Maastricht University’s five service centres. We provide students, staff and visitors of the six faculties and other UM service centres with a broad package of services in support of education, research and operations.

These services include housing, catering, cleaning, conference organisation and procurement services. We also advise on security, environmental and sustainability issues, and contract and supplier management, as well as managing the university’s real estate portfolio.

 Visit 'My UM'  for a complete overview of our services (login required).

Facility Management

Facility Services is in the process of developing from a service predominantly involved with operations into an organisation focused on the tactical and strategic aspects of facility management; a Demand and Supply organisation. This transformation will enhance the added value of Facility Services for the university’s management units. Concretely, this involves:

  • Intensifying our relationships with these units through structured client management.
  • Improving supplier management. 
  • Using performance indicators and management information in our daily operations.

Mission and Strategy

Mission

With its wide range of services, Facility Services aims to help Maastricht University achieve its strategic objectives. Our goal is to provide the university’s management, faculties and service centres with expert, reliable, client-focused services that create added value. 

Strategy

Maastricht University strives to be a ‘lean and mean’ organisation while maintaining and improving the quality of its education and research. This necessitates high-quality facilities, for which Facility Services is largely responsible. Our approach to facility management organisation revolves around clear client demand, which arises through close relationships with our clients. We translate our clients’ demands into the right support and work to combine and monitor the performance agreements entered into with clients and suppliers. 

Facility Services' core values include a proactive, client-focused attitude, a result-focused orientation, substantive expertise and collaborative competences.

The buildings of Maastricht University

um_build_fdr_bouillonstraat

Maastricht University is housed in numerous historical buildings in the old city and, on the other side of the Maas, several buildings on the Maastricht Health Campus in Randwyck. It also has campuses in Venlo, Sittard/Geleen and Brussels. The university’s total real estate portfolio consists of roughly 50 buildings with a total footprint of 150,000 m2.

Sustainable, safe and efficient buildings
Facility Services department ensures that these buildings are used sustainably, safely and efficiently. We develop and implement construction and renovations projects, and manage and maintain buildings and sites. In addition, we ensure that the infrastructure for energy suppliers is in place, and provide a range of facility products and services. The aim is to create pleasant workplaces that inspire and support our education, research and knowledge valorisation activities.

 Visit the Maastricht University's buildings portfolio  for a selection of university buildings of special interest en historical note!

Quality improvement
We conduct a regular survey to keep track of our clients’ wishes and satisfaction levels, and to continually improve our service provision. Sustainability, too, is an important focus. We include sustainable and biological products in our product range and have set ambitious goals in the areas of energy consumption and recycling/separation of waste.

Finally, we organise suitable catering services for new university premises, such as the Tapijn barracks in the inner city and the sports hall in Randwyck.

UM giving waste a future

From the end of March 2017, we will start separating waste in all our buildings. Paper, plastic and general waste will be collected in separate bins. Our goal is to shrink general waste flows to the bare minimum, and our motto is: Use less. Recycle the rest.

Waste sorting and recycling are in line with UM’s ambition to be a green university by 2030. Giving recyclable waste a second life helps to minimise the impact waste has on the environment. Initially we aspire to cutting general waste from 55% to 40% of the total waste flow by 2021.

Besides contributing to a cleaner environment, waste separation contributes to

  • socially responsible entrepreneurship;
  • efficient waste collection and cleaning;
  • a sustainable, clean and healthy workplace;
  • an attractive environment to learn and work in.

Separating waste is the key to recycling. Raw materials can be reused; it gives value to the valueless. In this way we take direct responsibility for the waste we produce as a university.

For more information please visit the waste separation page .

Sustainability

Maastricht University strives to organise its education, research and operations in a sustainable and environmentally responsible manner. In 2012 the Executive Board signed the sustainability declaration established during the United Nations Conference on Sustainable Development in Rio de Janeiro. 

Environment and energy
Facility Services plays a key role in ensuring the sustainability of UM’s operations, working in collaboration with the Maastricht University Green Office (UMGO). Our goal is to develop an energy and environmental management system in accordance with ISO 14001. Thanks to its active energy policy, UM is one of three Dutch universities with the lowest energy consumption per square metre or per employee/student. 

Sustainable provision of facility services
Facility Services is working to develop a sustainable university in various ways:

  • In construction and renovation projects, we focus on limiting energy and water consumption through efficient and economical heating and cooling systems, lighting, insulation and water conservation.
  • We are continually working to improve our systems for recycling and waste disposal (including synthetic materials).
  • We organised the installation of a drinking fountain on the UM premises in Randwyck to promote the consumption of tap water.
  • On behalf of the university, we work closely with Maastricht Bereikbaar to develop a responsible mobility policy.
  • We are collaborating with the COOL Maastricht Platform to develop a CO²-neutral city by 2030.
  • In tendering projects, we take into account both environmental criteria and issues of social sustainability.

Facility Services draws up annual reports on the status and progress of its environmental and sustainability initiatives.