Facility Services is one of Maastricht University’s five service centres. We provide students, staff and visitors of the six faculties and other UM service centres with a broad package of services in support of education, research and operations.
These services include housing, catering, cleaning, conference organisation and procurement services. We also advise on security, environmental and sustainability issues, and contract and supplier management, as well as managing the university’s real estate portfolio.
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Servicepoint Facility Services
available on workdays from 8.00 till 17.00
6229 GT Maastricht
Get directions (UK)
Servicepoint Facility Services
6200 MD Maastricht
Facility Services is in the process of developing from a service predominantly involved with operations into an organisation focused on the tactical and strategic aspects of facility management; a Demand and Supply organisation. This transformation will enhance the added value of Facility Services for the university’s management units. Concretely, this involves:
With its wide range of services, Facility Services aims to help Maastricht University achieve its strategic objectives. Our goal is to provide the university’s management, faculties and service centres with expert, reliable, client-focused services that create added value.
Maastricht University strives to be a ‘lean and mean’ organisation while maintaining and improving the quality of its education and research. This necessitates high-quality facilities, for which Facility Services is largely responsible. Our approach to facility management organisation revolves around clear client demand, which arises through close relationships with our clients. We translate our clients’ demands into the right support and work to combine and monitor the performance agreements entered into with clients and suppliers.
Facility Services' core values include a proactive, client-focused attitude, a result-focused orientation, substantive expertise and collaborative competences.
Maastricht University is housed in numerous historical buildings in the old city and, on the other side of the Maas, several buildings on the Maastricht Health Campus in Randwyck. It also has campuses in Venlo, Sittard/Geleen and Brussels. The university’s total real estate portfolio consists of roughly 50 buildings with a total footprint of 150,000 m2.
Sustainable, safe and efficient buildings
Facility Services department ensures that these buildings are used sustainably, safely and efficiently. We develop and implement construction and renovations projects, and manage and maintain buildings and sites. In addition, we ensure that the infrastructure for energy suppliers is in place, and provide a range of facility products and services. The aim is to create pleasant workplaces that inspire and support our education, research and knowledge valorisation activities.
Visit the Maastricht University's buildings portfolio for a selection of university buildings of special interest en historical note!
We conduct a regular survey to keep track of our clients’ wishes and satisfaction levels, and to continually improve our service provision. Sustainability, too, is an important focus. We include sustainable and biological products in our product range and have set ambitious goals in the areas of energy consumption and recycling/separation of waste.
Finally, we organise suitable catering services for new university premises, such as the Tapijn barracks in the inner city and the sports hall in Randwyck.
From the end of March 2017, we will start separating waste in all our buildings. Paper, plastic and general waste will be collected in separate bins. Our goal is to shrink general waste flows to the bare minimum, and our motto is: Use less. Recycle the rest.
Waste sorting and recycling are in line with UM’s ambition to be a green university by 2030. Giving recyclable waste a second life helps to minimise the impact waste has on the environment. Initially we aspire to cutting general waste from 55% to 40% of the total waste flow by 2021.
Besides contributing to a cleaner environment, waste separation contributes to
Separating waste is the key to recycling. Raw materials can be reused; it gives value to the valueless. In this way we take direct responsibility for the waste we produce as a university.
For more information please visit the waste separation page .
Maastricht University strives to organise its education, research and operations in a sustainable and environmentally responsible manner. In 2012 the Executive Board signed the sustainability declaration established during the United Nations Conference on Sustainable Development in Rio de Janeiro.
Environment and energy
Facility Services plays a key role in ensuring the sustainability of UM’s operations, working in collaboration with the Maastricht University Green Office (UMGO). Our goal is to develop an energy and environmental management system in accordance with ISO 14001. Thanks to its active energy policy, UM is one of three Dutch universities with the lowest energy consumption per square metre or per employee/student.
Sustainable provision of facility services
Facility Services is working to develop a sustainable university in various ways:
Facility Services draws up annual reports on the status and progress of its environmental and sustainability initiatives.