Update #10: cyber attack UM
Please check out our FAQ list
Our experts are still working very hard to make all UM systems operational again. The most important education-related computers systems have been up and running again, albeit to a limited extent.
Reset your password before Monday 6 January
We advise students and staff to change their passwords from outside the UM network before Monday, 6 January. Students can do this by logging in to the Student Portal. Staff can do this by logging in to UM intranet. You will be automatically asked to modify your password. Please note: don’t go for the "password recovery" option!
Many users have heeded the call to reset their passwords. At the time of publication of this update, more than 15000 users changed their login details. Please note that you don’t actually have to come to the university to reset your password.
Main updates FAQ
Activities for prospective students
The experience days, Student for a Day events and other information activities scheduled for the week of 6 January will be going ahead as planned. These events were already fully booked before Christmas. For those of you who have signed up for these events, please report to the reception of the relevant faculty at 10.00 a.m. If you have any questions, please send an email to info[at]m-u[dot]nl Online registration for activities scheduled for after 12 January is expected to be possible via the UM website by the end of next week.
The registration deadline for the introduction day for pre-master’s students at the School of Business and Economics has been moved from 8 January to 16 January. You can register from Monday, 6 January by calling the International Relations Office +31 43 3883706 or by sending an email to sbe[at]m-u[dot]nl.
- Academic ceremonies
In January the academic ceremonies will take place according to schedule.
As a result of the cyber attack, both the general alumni email account alumni[at]maastrichtuniversity[dot]nl and your personal UM account have been blocked temporarily. All email messages sent to or from these accounts from 23 December 2019 will be available as soon as these accounts are active again. We will then be able to process them. The cyber attack has not affected the accounts and passwords for the Alumni Portal. Of course, you’re advised to change your password regularly in accordance with the UM password protocol.
For (urgent) questions related to alumni matters, such as the organisation and registration of the upcoming Star Lectures Event on 6 February, you can send an email to muo[at]m-u[dot]nl for the time being.
Repetition most important information
Education resumed on 6 January - limited access to systems
Education at UM will be resumed on 6 January. Some important systems that are required for this will be available online again. This primarily concerns information systems for students that are used for:
- scheduling (inspection only),
- study materials (Blackboard)
- and the UM Student Portal as well
- UM Library services
Please note: availability does involve more limited functionality.
Information desks and mailboxes for students and staff
Students who have questions that are not answered in the FAQ and that are not study-related, can send an email to info[at]m-u[dot]nl. Study related questions can be sent to your own faculty, via the mailboxes below.
Staff members can address their units with their questions.
- Faculty of Health, Medicine and Life Sciences: fhml[at]m-u[dot]nl, Universiteitssingel 50
- Faculty of Psychology and Neuroscience: fpn[at]m-u[dot]nl, Universiteitssingel 40
- Faculty of Law: fl[at]m-u[dot]nl, Bouillonstraat 2
- Faculty of Arts and Social Sciences: fasos[at]m-u[dot]nl, Grote Gracht 90/92
- Faculty of Science and Engineering: fse[at]m-u[dot]nl, Kapoenstraat 2
- School of Business and Economics: sbe[at]m-u[dot]nl, Tongersestraat 53
- Service centres:
University Library, Facility Services & Finance: servicecentra[at]m-u[dot]nl
Students Services Centre & ICTS: info[at]m-u[dot]nl
- Maastricht University Office: muo[at]m-u[dot]nl
- University Libraries: inner city and Randwyck
- Student Services Centre: Bonnefantenstraat 2
Opening hours call centre for students
The call centre can be reached daily up to and including Sunday 5 January from 9:30 until 17:00 at +31 43 – 38 85 101 or e-mail: info[at]m-u[dot]nl.
Leniency arrangement for students
Students who have experienced demonstrable obstacles in their study progress due to the cyber attack can address a committee, led by vice-rector Prof. Dr. Harm Hospers. Information about the procedure will follow.