Update #11: cyber attack UM
Please check out our FAQ list
At present, we are still working hard to get all UM systems operational again. The most important education-related computer systems are up and running again, though to a limited extent. Work is currently being done to create a clean and safe working environment and to make back-up files available for computer systems that are important for regular business operations, such as email and file servers.
Reset your password before Monday, 6 January
We advise students and staff to change their passwords from outside the UM network before Monday, 6 January. Students can do this by logging in to the Student Portal. Staff can do this by logging in to UM intranet. You will be automatically asked to modify your password. Please note: don’t go for the "password recovery" option!
Many users have heeded the call to reset their passwords. At the time of publication of this update, more than 15000 users changed their login details. Please note that you don’t actually have to come to the university to reset your password.
Monday, 6 January
Work is currently underway on making the email environment and file servers operational.
Tomorrow, at the end of the day, there will be a new update. We are aiming to announce what will be operational on Monday. Then we will hopefully be able to give a better indication of what this will mean for the day-to-day work of employees.
Impression University Library and call centres
The UL is fully operational again. Today, around 240 students were studying at the UL in the city centre and 25 students at the UL in Randwyck. The atmosphere was relaxed. In the past two days, the call centres have been able to handle more than 300 requests for information.
Main updates FAQ
Capital letters not visible when changing password
. On some devices (including iPhones and iPads), capital letters are currently not visible in the password boxes. However, these are being registered in the system. It is best if you can change your password on another device to prevent confusion.
Answers to the most frequently asked questions can be found in the FAQ
Repetition most important information
Education resumed on 6 January - limited access to systems
Education at UM will be resumed on 6 January. Some important systems that are required for this will be available online again. This primarily concerns information systems for students that are used for:
- scheduling (inspection only),
- study materials (Blackboard)
- and the UM Student Portal as well
- UM Library services
Please note: availability does involve more limited functionality.
Information desks and mailboxes for students and staff
Students who have questions that are not answered in the FAQ and that are not study-related, can send an email to info[at]m-u[dot]nl. Study related questions can be sent to your own faculty, via the mailboxes below.
Staff members can address their units with their questions.
- Faculty of Health, Medicine and Life Sciences: fhml[at]m-u[dot]nl, Universiteitssingel 50
- Faculty of Psychology and Neuroscience: fpn[at]m-u[dot]nl, Universiteitssingel 40
- Faculty of Law: fl[at]m-u[dot]nl, Bouillonstraat 2
- Faculty of Arts and Social Sciences: fasos[at]m-u[dot]nl, Grote Gracht 90/92
- Faculty of Science and Engineering: fse[at]m-u[dot]nl, Kapoenstraat 2
- School of Business and Economics: sbe[at]m-u[dot]nl, Tongersestraat 53
- Service centres:
University Library, Facility Services & Finance: servicecentra[at]m-u[dot]nl
Students Services Centre & ICTS: info[at]m-u[dot]nl
- Maastricht University Office: muo[at]m-u[dot]nl
- University Libraries: inner city and Randwyck
- Student Services Centre: Bonnefantenstraat 2
Opening hours call centre for students
The call centre can be reached daily from 9:30 until 17:00 at +31 43 – 38 85 101 or e-mail: info[at]m-u[dot]nl.
Leniency arrangement for students
Students who have experienced demonstrable obstacles in their study progress due to the cyber attack can address a committee, led by vice-rector Harm Hospers. Information about the procedure will follow.