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Frequently Asked Questions

Below is an overview of frequently asked questions. Is your question not listed? Then send us an e-mail.

Alumni Circles

Alumni email address

If you have any questions about your alumni email account, please contact the ICTS Servicedesk at servicedesk-icts@maastrichtuniversity.nl.

Do I have an alumni email address?

Yes, after you graduate, you will automatically receive an alumni email address. This is an additional address linked to your student mailbox. You log in the same way as with your student account. You will continue to have access to all emails already in your mailbox, as well as any emails sent to your student address after you graduate. If you have any questions or need clarification, please contact ICTS.

Please note that PhD candidates who did not study at Maastricht University prior to their PhD trajectory are not eligible for an alumni email account. This is because only students who previously held a student email account receive an alumni address. During their PhD, candidates use an employee email account instead.

How can I change the password for my alumni email account?

If you have forgotten your password or have not received one for your UM account, there are two ways to request a new password:

  1. Visit an ICTS Front Office with a valid passport or identity card.
  2. Request a new password via this website.

 

If visiting in person is not possible, you can also email a copy of your valid passport or identity card (for verification) to servicedesk-icts@maastrichtuniversity.nl. Please ensure your citizen service number (BSN) is obscured and state on the copy that it is only for a password change at Maastricht University. Also include a phone number where ICTS can reach you to provide the new password.

Career

I am a non-Dutch graduate and I would like to work in the Netherlands, can you provide advice? 

Welcome to NL offers insights into living and working in the Netherlands. It’s packed with information on Dutch business culture, our innovative sectors and what it’s like to live here as an international resident. Covering everything from permits and financial matters to family life and education.

Contact preferences

How can I change my contact preferences?

Please fill in this form to change your contact preferences. 

Data

How can I change my data in the alumni database?

To update your data, complete this form.

Click here to read the Privacy Statement of the UM Alumni Office. 

Diploma and gradelist

Can I receive a copy of my diploma and/or gradelist? 

For Dutch alumni it is possible to download a free digital extract of your diploma on the website of DUO. For other questions or if you cannot login into the website of DUO, please contact the exam bureau of your faculty:

Graduation ceremony

Can you provide me with more information about my graduation ceremony?

The UM Alumni Office does not organize graduation ceremonies. Please send your questions to one of the e-mail addresses below:

Privacy Statement

Where can I read the Privacy Statement of the UM Alumni Office?

You can read the Privacy Statement of the UM Alumni Office here. 

Proof of registration or payment

Can you send my proof of registration or payment?

Contact the Student Service Center by email at study@maastrichtuniversity.nl or by phone at +31 43 388 5388.

Software

Can I get a discount on software via UM?

Only active students and employees of the UM can get a software-discount via Surfsport. This discount is not applicable to alumni. 

UMagazine

I would like to receive the UMagazine, how can I arrange this?

The UMagazine is an English-language magazine for the external relations of Maastricht University and our alumni. It provides news and background information about education and research at UM, about alumni, alumni affairs and fundraising. It appears three times a year. Click here for the online version.

Alumni can subscribe to the UMagazine for free by sending an email to alumni@maastrichtuniversity.nl or by writing a letter to MUO/D&A, Alumni Office, Postbus 616, 6200 MD Maastricht. Also state your date of birth and place of birth so that we can verify your identity.

UM SPORTS

Can I still make use of the facilities of UM SPORTS? 

UM alumni are entitled to a UM SPORTS membership for the rest of their lives, and can thus make use of the sports facilities at Maastricht University. Continue to join your favourite group class, training or course, or stay in shape by working out in the gym. 

The UM SPORTS website offers information about the sports programme, the memberships and special alumni rates. Visit the service desk at the University Sports Centre (P. Debyeplein 15, Maastricht) if you decide to become a member; bring a copy of your diploma (may also be a picture) and bank card.

University Library

Can I still visit the University Library? 

The University Library offers alumni the following services:

  • Access to two library locations (inner city and Randwyck)
  • Explanation on the spot by library staff about the services you can expect
  • Use of all hardcopy and electronic* information sources in the building, including material from the learning spaces and depot.
  • Borrowing books from own collection (maximal 10 books at once)
  • Interlibrary Loan (ILL): requests for books and periodicals from other libraries.
  • Free participation in information skills education from the University Library, such as specific training in how to search specialised databases. 

*Most electronic information sources are unfortunately not available to you from home or elsewhere due to licenses, but require a physical presence in the University Library.

To gain access to these services, we ask you to become a member of the University Library at a a reduced rate. This membership is personal and for private use only. There are also costs associated with ILL. Visit the service desk at the UB to become a member; bring a copy of your diploma (may also be a picture) and bank card.

You can find more information on the UB website here. Do you have questions about the membership for alumni? Contact Ask your librarian. 

Vacancies and internships

Can the UM Alumni Office help me in finding a job or internship? 

We would like to refer you to UM Career Services which can provide: 

  • Links to UM vacancy databases
  • Links to external vacancy websites
  • Information on working and living abroad
  • Workshops
  • Career events
  • Career advice
  • Help in setting up your own company

You can also visit the UM Personal & Professional Development portal to see vacancies for recent graduates and professionals. The board also lists internships, part-time jobs and voluntary positions.

Can I provide an internship or vacancy to the UM?

Please send an e-mail to careerservices@maastrichtuniversity.nl. Thank you!