Why do cabled internet, printing/scanning/copying and VPN not work yet?

Because of cyber security, it is necessary to monitor workplaces for suspect activities. For that purpose, the monitoring software Carbon Black is currently being installed at all workplaces. As soon as this software is installed at (almost) all workplaces, the cabled network can be opened again. VDI workplaces have a special status, because these are 100% equipped with Carbon Black and therefore already have access to the internet.

For AthenaDesktop workplaces we have (amply) reached the set standard. It is therefore important that also the non-AthenaDesktop workplaces are equipped with the software. The sooner the set standard is reached, the sooner the internet connection can be opened to the entire UM.  Look at the FAQ to find out how you can check if your workplace has already been equipped with the correct software. If not, then please contact your local support officer.   

Printing / Scanning / Copying

This week, Ricoh has started recovering its services. Their efforts are on schedule, but new (stricter) security measures still have to be implemented. Unfortunately, we will have to be a bit more patient in this respect.

VPN

The expectation is that VPN will not be available for a while, because it will have to be equipped with more security. This process simply requires more time.

Luckily more and more systems are working!

The following systems have now been released: SAP/ERP, Syllabus+, Corsa, IMAR, SPSS, Matlab and Qualtrics. Check out the most current overview

Slooooow….

Please keep in mind that, even though many systems are now up and running, they are still a bit slow. We are doing our utmost to have them back at their usual speed, but this too, requires time. We hope you’ll bear with us a bit longer.

Forgotten your password?

MyAccount is also operational again, both in the Netherlands and abroad. If you have forgotten your current password, you can apply for a recovery link via MyAccount. If you still experience problems, then please have a look at the FAQ.

MyUM portal can be reached again

Prospective students can now complete their application in the MyUM portal. In order to do so, you will have to change your password first. More information is available in the FAQ

Information desks and mailboxes for students and staff

Students who have questions that are not answered in the FAQ can send an email to study@maastrichtuniversity.nl. Course related questions can be sent to your own faculty, via the mailboxes below.

Staff members can address their units with their questions.

• Faculty of Health, Medicine and Life Sciences: fhml@m-u.nl, Universiteitssingel 50
• Faculty of Psychology and Neuroscience: fpn@m-u.nl, Universiteitssingel 40
• Faculty of Law: fl@m-u.nl, Bouillonstraat 2
• Faculty of Arts and Social Sciences: fasos@m-u.nl, Grote Gracht 90/92
• Faculty of Science and Engineering: fse@m-u.nl, Kapoenstraat 2
• School of Business and Economics: sbe@m-u.nl, Tongersestraat 53
• Service centres:
  University Library, Facility Services & Finance: servicecentra@m-u.nl
  Student Services Centre: study@maastrichtuniversity.nl                                                                                             
  ICTS: servicedesk-icts@maastrichtuniversity.nl
• Maastricht University Office: muo@m-u.nl 

Opening hours call centre for students
The call centre can be reached on working days from 8:30 until 17:00 at +31 43 38 85 388.