My UM
My UM
Search

Update #13: cyber attack UM

 Please check out our FAQ list

Today saw the resumption of a large part of our work. Our experts have managed to make Outlook and the network drives accessible again very soon, which is very important for our research, education and our organisation as a whole.

Email
Outlook, including email and calendar, will be fully operational from Tuesday 7 January. All emails sent since 23 December will come in.

Data
For storing data, we use shared network drives, such as the J drive (note: letters can vary per unit). These drives are fully accessible again from Tuesday 7 January; files can be opened, viewed, edited, saved and overwritten as usual.

The first operational day
Despite a number of limitations, many activities could continue after the Christmas break without major problems. For example, education started according to schedule and students were able to work in the libraries as usual. In addition, most UM members have now changed their passwords and minor problems with accessing the Wi-Fi have been solved by our help desks.

People responded calmly and showed understanding for the situation at our faculties. Second-year Psychology students applauded when they were briefed at the start of their lectures about the efforts made behind the scenes. At the Faculty of Science and Engineering, scheduled projects started without significant problems. The town hall meeting for Law employees was well attended and there was a lot of understanding and goodwill. Colleagues at the School of Business and Economics were also briefed at the start of the day and a help desk was set up to answer questions. Crowds at the SSC information desk were managed very well.

New Year's reception UM
At the New Year's reception at the end of the afternoon, Martin Paul looked back on the past two hectic weeks. There was a lot of praise for the colleagues who sacrificed their holidays to restore a number of vital processes in a remarkably short time. The Executive Board has a special message for them and all other UM members.


Information desks and mailboxes for students and staff

Students who have questions that are not answered in the FAQ and that are not study-related, can send an email to info@m-u.nl. Study related questions can be sent to your own faculty, via the mailboxes below.  

Staff members can address their units with their questions.

  • Faculty of Health, Medicine and Life Sciences: fhml@m-u.nl, Universiteitssingel 50
  • Faculty of Psychology and Neuroscience: fpn@m-u.nl, Universiteitssingel 40
  • Faculty of Law: fl@m-u.nl, Bouillonstraat 2
  • Faculty of Arts and Social Sciences: fasos@m-u.nl, Grote Gracht 90/92
  • Faculty of Science and Engineering: fse@m-u.nl, Kapoenstraat 2
  • School of Business and Economics: sbe@m-u.nl, Tongersestraat 53
  • Service centres:
    University Library, Facility Services & Finance: servicecentra@m-u.nl
    Students Services Centre & ICTS: info@m-u.nl
  • Maastricht University Office: muo@m-u.nl 
  • University Libraries: inner city and Randwyck
  • Student Services Centre: Bonnefantenstraat 2

Opening hours callcenter for students
The callcenter can be reached on weekdays from 8:30 until 17:00 at +31 43 38 85 101 or e-mail: info@m-u.nl.

Leniency arrangement for students
Students who have experienced demonstrable obstacles in their study progress due to the cyber attack can address a committee, led by vice-rector Harm Hospers. Information about the procedure will follow.

Also read