Quality assurance in education

Maastricht University stands for high-quality, innovative education. Our vision: 'student-centred, small-scale international classroom, coherent and academic education that prepares students for a dynamic and global society'. Its realisation and continuous development are monitored and supported by an effective quality assurance system. Combined with the vital role that our teachers, students and other stakeholders play in that process, we create a culture of quality in which our education continuously improves.

A cyclical process based on three principles

Quality assurance is a cyclical process that is carried out systematically at various levels in the organisation. UM uses an interconnected quality assurance system set up following Deming's Plan-Do-Check-Act cycle. This involves three principles that are represented at each level of the PDCA cycles (Institution, Faculty, Training and Module):

  1. Ownership by those directly involved: The responsibility of the quality of education is placed as close as possible to those directly involved/stakeholders so that they experience shared ownership. The starting point is that they are able to jointly reflect on the quality of education, and realise improvements.
  2. Trust: Stakeholders are trusted in their role with regard to education quality and are given room to act accordingly. Reflective dialogue ensures natural accountability and connection between the different levels, with follow-up ('closing the loop') and agreements being recorded.
  3. Continuous improvement: Continuous improvement of the quality of education is driven by the PDCA cycles in which various aspects of educational quality are highlighted. Various sources of information support this process. Involving internal and external stakeholders provides different perspectives for reflection and improvement.

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