Update #9: cyber attack UM
Please check out our FAQ list
Our experts are still working very hard to make all UM systems operational again. As of today, the most important education-related computers systems have been up and running again, albeit to a limited extent.
Reset your password before Monday 6 January
We advise students and staff to change their passwords from outside the UM network before Monday, 6 January. Students can do this by logging in to the Student Portal. Staff can do this by logging in to UM intranet. You will be automatically asked to modify your password. Please note: don’t go for the "password recovery" option!
Many users have heeded the call to reset their passwords. At the time of publication of this update, more than 7000 users changed their login details. Please note that you don’t actually have to come to the university to reset your password.
Main updates FAQ
WiFi at UM is working again, albeit to a limited extent. You can use it for internet and to enter the UM systems that are back online. This includes the online library and all the actual full text sources on the web. These sources are also accessible from outside the UM network, via an external internet connection.
If you have submitted a visa application, please check out the FAQ for information on the progress of the procedure status, or - if you have submitted the application after 23 December 2019 - to find out how you can resubmit this application.
Can I use my computer or other device?
Yes, you can use your computer and other devices as normal.
Repetition most important information
Education resumed on 6 January - limited access to systems
Education at UM will be resumed on 6 January. Some important systems that are required for this will be available online again. This primarily concerns information systems for students that are used for:
- scheduling (inspection only),
- study materials (Blackboard)
- and the UM Student Portal as well.
Please note: availability does involve more limited functionality.
Information desks and mailboxes for students and staff
Students who have questions that are not answered in the FAQ and that are not study-related, can send an email to info[at]m-u[dot]nl. Study related questions can be sent to your own faculty, via the mailboxes below.
Staff members can address their units with their questions.
- Faculty of Health, Medicine and Life Sciences: fhml[at]m-u[dot]nl, Universiteitssingel 50
- Faculty of Psychology and Neuroscience: fpn[at]m-u[dot]nl, Universiteitssingel 40
- Faculty of Law: fl[at]m-u[dot]nl, Bouillonstraat 2
- Faculty of Arts and Social Sciences: fasos[at]m-u[dot]nl, Grote Gracht 90/92
- Faculty of Science and Engineering: fse[at]m-u[dot]nl, Kapoenstraat 2
- School of Business and Economics: sbe[at]m-u[dot]nl, Tongersestraat 53
- Service centres:
University Library, Facility Services & Finance: servicecentra[at]m-u[dot]nl
Students Services Centre & ICTS: info[at]m-u[dot]nl
- Maastricht University Office: muo[at]m-u[dot]nl
- University Libraries: inner city and Randwyck
- Student Services Centre: Bonnefantenstraat 2
Opening hours call centre for students
The call centre can be reached daily up to and including Sunday 5 January from 9:30 until 17:00 at +31 43 – 38 85 101 or e-mail: info[at]m-u[dot]nl.
Leniency arrangement for students
Students who have experienced demonstrable obstacles in their study progress due to the cyber attack can address a committee, led by vice-rector Prof. Dr. Harm Hospers. Information about the procedure will follow.