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Disclaimer and Privacy Statement

Disclaimer

Welcome on the website of Maastricht University Language Centre. The goal of this website is to make the information of the Language Centre accessible for everyone.

The information on this website has been compiled with the utmost care. We try to keep all information as up to date as possible. Nevertheless, no rights can be derived from any information published here. The Language Centre does not guarantee the correctness, completeness, currentness or quality of this information. If you doubt the information on our website, please contact us: languagecentre@maastrichtuniversity.nl.

If you would like to use (parts of) the content of our website, please ask permission first by sending an e-mail to languagecentre@maastrichtuniversity.nl.

The LC-website contains external links. They are being published on our site as an extra service for our visitors. The LC cannot be held responsible for the content of these external sites of third parties. The same applies to the protection of your privacy on this website, to the services that are being offered there or any damage or loss caused by the use of the external links.

The Language Centre respects the rights of third parties. If you think your rights have been violated in any way, please contact us at languagecentre@maastrichtuniversity.nl.
 

The Language Centre privacy statement

Your privacy is important to Maastricht University (UM) and, as such, UM treats your data with great care. UM is the controller of your personal data. This privacy statement explains how UM safeguards your privacy.

This privacy statement relates specifically to the activities of the Language Centre at UM. UM also has a general privacy statement, which can be found at www.maastrichtuniversity.nl. This general privacy statement concerns the processing of data not specifically referred to in this Language Centre privacy statement. The general privacy statement will be referred to from time to time in this document for information purposes.

Contact details

If you have a query about this privacy statement or want to know more about how UM handles personal data, or if you have a complaint, please contact:

You can also contact UM's Data Protection Officer directly by emailing fg@maastrichtuniversity.nl.

What personal data does UM process?

Within the framework of Language Centre activities, UM can process the following personal data:

  • name
  • address
  • country
  • gender
  • email address
  • telephone number
  • date of birth
  • course registrations
  • payment data
  • course results
  • class attendance

In some cases, the UM student or personnel number may be processed too. If a course is being paid for by an individual or organisation other than the student, their/its data will be registered too.

If you are attending a course on the basis of a DUO loan or via Blik op Werk, the following data will be processed too:

  • citizen service number (BSN)
  • country of birth
  • information about any obligation to participate in a civic integration programme
  • level assessment and/or a report on an intake interview
  • agreement between you and the Language Centre

UM will obtain much of the data mentioned above from you directly. However, UM will sometimes obtain your data via a third party. For example, if your employer registers you for a course.

Sensitive personal data

Sensitive personal data are data that are sensitive in nature. For example, these can be data that reveal your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexual orientation. The term 'sensitive personal data' also includes data about your health, genetic data or biometric data through which you can be identified (e.g. a fingerprint).

UM processes sensitive personal data when it is permitted to do so by law, you have made these data public yourself or have granted explicit permission for the processing of such personal data.

In principle, UM processes no sensitive personal data for the purpose of Language Centre activities. However, it may do so on an incidental basis. For example, when you provide this data on your own initiative. UM handles your data with diligence and care.

Purposes

UM processes the above personal data for the following purposes:

  • to organise, offer and evaluate the courses offered by the Language Centre
  • to notify you of the services and products offered by the Language Centre

Lawful basis for processing

Whenever UM processes your personal data, it does so with a lawful basis for processing. A lawful basis for processing is the reason why personal data is processed.

The Language Centre will predominantly process personal data in performance of the agreement between UM and you.

In some cases – for example, when course participants are doing a course that falls under the Civic Integration Act (Wet inburgering) and the Blik op Werk quality mark (BOW) – registration and invoicing data will be shared with DUO on the grounds of the legal obligation DUO (and, indirectly, UM as well) has in this respect.

If you have used a Language Centre service or product, the Language Centre may approach you to offer you a similar product or service. The Language Centre has a legitimate interest in doing this. You will always have the right to unsubscribe from newsletters.

Retention periods

UM does not keep personal data for longer than is necessary to achieve the purpose of processing or to comply with a legal obligation. For example, the Language Centre is required to retain invoices for a period of seven years. Digital certificates will be retained for up to 30 years.

All other data will be retained for a period of two years, calculated from the end date of the last course.

Recipients of personal data

UM has taken steps to ensure that only those individuals who need to process your personal data have access to them. If you do a language course as part of your faculty curriculum, registration data and the results attained will be shared with the faculty to ensure that the faculty registers and invoices the course.

Your personal data will not be shared with third parties, except if necessary for the performance of Language Centre activities. For example, the parties that enable UM to carry out Language Centre activities and that might have access to personal data. UM has concluded written agreements with these parties concerning the processing and security of personal data.

  • DUO:  In some cases – for example, when course participants are doing a course that falls under the Civic Integration Act (Wet inburgering) and the Blik op Werk quality mark (BOW) – registration and invoicing data will be shared with DUO on the grounds of the legal obligation DUO (and, indirectly, UM as well) has in this respect.
  • Blik op Werk / Panteia:  To be able to carry out a customer satisfaction survey, contact data may be shared with Blik op Werk or Panteia. Written agreements concerning the processing and security of personal data have been concluded with these parties.

Your rights

Privacy legislation gives you a number of rights in relation to your personal data. These are outlined below. The general privacy statement at www.maastrichtuniversity.nl contains more information about each of these rights and how to exercise them.

You have the right to inspect, rectify or delete your personal data. In addition, you have the right to restrict processing, to have your data transferred to another party and to object if your data are processed on the basis of a legitimate interest.

If you wish to exercise one of the rights described below, please email privacy@maastrichtuniversity.nl or contact the Data Protection Officer directly at fg@maastrichtuniversity.nl.

If you have a complaint about the way UM processes your personal data, please contact UM using the contact details above. Moreover, you have the right to submit a complaint to the Dutch Data Protection Authority. Details of how to do this can be found on the Data Protection Authority's website.