This website uses cookies.
OK
View our cookie policy.

Filing an objection

You can file an objection if you do not agree with the written decision that has been taken by a body of the university such as the Executive Board, such as decisions about admission, registration and tuition.

How and where to file?

You can file an objection to the Complaints Service Point (CSP). You must do this within six weeks after the date on which the decision was announced. The CSP will pass your objection on to the Executive Board of UM.

See the step-by-step plan for filing an objection, appeal or complaint

Complaints Service Point

complaintsservice[at]maastrichtuniversity[dot]nl

What will happen to your objection?

After you have submitted an objection you will receive a confirmation of receipt and your objection will be passed onto the Advisory Committee for Student Affairs (GC). In most cases, a hearing will take place after you have filed an objection.

About 2 to 3 weeks after your objection has been received you will receive an email with an invitation to this hearing. A representative from the UM will also be invited to the hearing. The procedure from the moment your objection is received until a decision from the Executive Board takes about 10 weeks.

The hearing

The purpose of the hearing is to gather all of the information that is needed to take a good decision about the objection. The ‘hearing' is held by the Advisory Committee for Student Affairs and usually takes 30 minutes. The chair always sits in the middle of the committee and as the person raising the objection you always sit opposite the committee members. The sittings are always held in Dutch. If you do not speak Dutch, you can request that the hearing be held in English.

The Advisory Committee for Student Affairs advises the Executive Board and therefore does not take a decision itself. The Executive Board takes the final decision about the objection. They can decide that your objection is: justified, not justified or non-admissible.

The Advisory Committee for Student Affairs (GC)

The Advisory Committee for Student Affairs issues an advice to the Executive Board. The Advisory Committee for Student Affairs is entirely independent and reaches an advice based on the written documents provided beforehand and the information provided during the hearing. The Advisory Committee for Student Affairs has three members: an (external) chair, a member, and a student member. It is supported by an official secretary.

Read more

Rules of Procedure Advisory Committee for Student Affairs (GC)

Complaints Service Point