Complaints Service Point (CSP): one service desk for objections, appeals or complaints
Students at Maastricht University (UM) who find they have not been treated correctly by a person or body within the UM can turn to the Complaints Service Point (CSP).
The CSP is the central service desk of UM, where you as a student, can file an objection, appeal or complaint. The CSP ensures that the right body or the right person will handle your case.
It is often possible to find a solution together
Always try to discuss your situation with the person or body concerned. It is often possible to reach an adequate solution without starting formal procedure. If you cannot reach a solution, you can turn to the CSP to file an objection, an appeal or a complaint.
Do you have questions?
Complaints Service Point
Information Desk Visitor's Centre
Student Service Centre (SSC)
Bonnefantenstraat 2, Maastricht
Mon to Fri 8.30 - 18.00 hours