Complaints Service Point (CSP): one service desk for objections, appeals or complaints

Students at Maastricht University (UM) who find they have not been treated correctly by a person or body within the UM can turn to the Complaints Service Point (CSP).

The CSP is the central service desk of UM, where you as a student, can file an objection, appeal or complaint. The CSP ensures that the right body or the right person will handle your case.

It is often possible to find a solution together. Always try to discuss your situation with the person or body concerned. It is often possible to reach an adequate solution without starting formal procedure. If you cannot reach a solution, you can turn to the CSP to file an appeal.

Complaints Service Point

Complaints Service Point

Information Desk Visitor's Centre
Student Service Centre (SSC)
Bonnefantenstraat 2
6211 KL Maastricht
Mon to Fri 8.30 - 18.00 hours

An objection

You can file an objection if you do not agree with the written decision that has been taken by a body of the university such as the Executive Board, such as decisions about admission, registration and tuition.

More about filing an objection

An appeal

You can file an appeal if you do not agree with a written decision made by, for example, the examination board or an examiner at your faculty.

More about filing an appeal

A complaint

A complaint is an expression of dissatisfaction for which you cannot file an objection or an appeal. It is about an individual matter that concerns you.

More about filing a complaint

It is often possible to find a solution together

Always try to discuss your situation with the person or body concerned. It is often possible to reach an adequate solution without starting formal procedure. If you cannot reach a solution, you can turn to the CSP.