Complaints Service Point (CSP): one service desk for objections, appeals or complaints
Students at Maastricht University (UM) who find they have not been treated correctly by a person or body within the UM can turn to the Complaints Service Point (CSP).
The CSP is the central service desk of UM, where you as a student, can file an objection, appeal or complaint. The CSP ensures that the right body or the right person will handle your case.
It is often possible to find a solution together
Always discuss your situation with the person or body concerned first. It is often possible to reach an adequate solution without starting a formal procedure. If you cannot reach a solution, you can turn to the CSP to file an objection, an appeal or a complaint.