UM Student Deans

The UM Student Deans can help you if you have questions about your legal rights and responsibilities with regard to the following:  

• Financial support for study delays: get advice on obtaining financial support from the ‘UM Profileringsfonds’ (as of September 2025 known as 'Student Support Regulation') for study delays caused by personal circumstances, administrative roles or top-level sports. 
• Tuition fees & second study: get information on the applicable tuition fees for your enrolment, and the consequences for your tuition fees when enrolling in a second bachelor’s or master’s programme. 
• Dutch student financing (DUO): ask your questions about eligibility and requirements for Dutch student finance through DUO, including special provisions such as extending the performance grant or diploma period.
• Subsidies for student activities: find out your options for utilising the Promotion Fund for financial support for student activities and student organisations. 
• Private grants and loans: request a letter of support from the UM Student Deans when applying for financial support from a private fund. 
• Regulations and decisions of UM: inquire about regulations such as the Enrolment Provisions, the Student Charter, Codes of Conduct, and Education and Examination Regulations.  

• Objections, appeals or complaints: get help with legal questions about filing an objection, appeal, or complaint with the Complaints Service Point.  

   

• Compulsory health insurance: receive information on the legal requirements for health insurance in the Netherlands.
   

If you are looking for support for an issue that is not listed above, you can find more information on the page How can we support you? 

If you have a question related to any of the issues above, send us an email at  studentdeans@maastrichtuniversity.nl. Please send the email with your UM account and provide a short explanation on your study situation and circumstances, so we can understand what your question is.  

Prefer a personal meeting (online or on location at the Student Service Centre) about one of the subjects above? Please make an appointment using our online appointment tool. 

Please note, the UM Student Deans are unable to advise you on issues outside of your studies and education, such as your civil legal position, but you could address your civil legal issues with other organisations:

• Huurteam Zuid-Limburg for questions and problems related to your rental contract and landlord 
• Student Law Office Maastricht if you have questions about your legal position in tenancy law, employment law, consumer law and education law
• Juridisch Loket for questions about or problems with your housing, employment, family/relationship, police and criminal law, or debts / debt collection

If you cannot make your appointment or if you would like to reschedule, please notify us via the online appointment tool .   

Cancel your appointment if you are unable to attend your planned appointment or if you no longer wish to use the support of the UM Student Deans, even if it’s at the last minute. The earlier you cancel your appointment, the more likely we can help another student in your place.