Overview past outages

19-02-2025 | 14:00 | SOLVED - Office on VDI

We have a procedure to resolve the issue that we can carry out together with you. If you have already submitted a report but haven't been contacted yet, please get in touch with the ICTS Servicedesk.

28-01-2025 | 08:00 | SOLVED Office on VDI

We are working with our suppliers on a permanent solution. As a workaround, you can use the online Office apps via www.microsoft365.com. Contact the servicedesk if you have any questions.

24-01-2025 | 17:00 | 

Update: We are still working hard on a permanent solution.

In the meantime, you can use the online Office apps via www.microsoft365.com in an incognito/private window in your web browser. Don’t know how to use incognito mode? You can find instructions on the ICTS Self-Service Portal.

23-01-2025 | 17:00

Update 17.00 | If you are unable to sign in to Office in the VDI environment, please contact the ICTS service desk for assistance.

Update 12:00 | Our engineers are looking into the cause of the issues and are working towards a solution.

There are currently issues with using MS 365 Office on VDI workstations (Horizon/thin client). We are working on a solution, but it is not yet known how long the problem will last.

Workaround: You can use the online Office apps via www.microsoft365.com in an incognito/private window in your internet browser. Don't know how to use incognito? You can find the instructions on the ICTS Self-Service Portal. 

17-01-2025 | 08:45 | SOLVED

Update 11:50 AM: SURF has taken mitigating measures that have had a positive effect. The DDoS attack has now stopped, and our systems are accessible again. We continue to monitor the situation

Today there are once again problems with the internet connection to SURF, meaning that not all IT services are available or are interrupted. We will keep you informed of the progress through the this page.

16-01-2025 | 16:00 | SOLVED

 The issue at SURF has been resolved. We will continue to monitor the situation.

Update 01:30 p.m.: Many IT services are accessible via a wired connection. However, we are still seeing many disruptions over Wi-Fi and VPN. SURF has not yet fully resolved the issue, so instability may still occur on both types of connections.

Update 12:00 p.m.: The problem is still present. SURF currently has no indication of an expected resolution time.

Update 10:30 a.m.: The issue is still ongoing. SURF now mentions an active DDoS attack on their network. A DDoS attack generates a lot of traffic to overload network connections. The goal of a DDoS attack is to disrupt services. At the moment there is no reason to suspect an active targeted hack.

Update 10:00 a.m.: The issue is still ongoing. SURF currently has no indication of an expected resolution time.

16-01-2025 | 08:30 | SOLVED
Our Internet provider SURFnet indicates that there is a major outage playing out with its network. This is impacting UM's network connection. As a result, several services are unavailable or poorly available, including Wifi, VPN and the wired Internet. 

15-01-2025 | 02:00 p.m.| SOLVED 
The network connectivity issue has been resolved. We will continue to monitor the situation.

Update 01:30 p.m.: The issues at SURF have not yet been resolved, but the UM services are back online. If you encounter any further issues, please report them to the servicedesk.

Update 12:50 p.m.: The network outage at SURF has not been fully resolved yet. SURF has taken steps that have resulted in visible improvements, but the situation is not yet completely stable. They are continuing to work on further improvements.

Update 12:00 p.m.: The problem is still present. SURF currently has no indication of an expected resolution time.

15-01-2025 | 10:00 | SOLVED 

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19-02-2025 | 14:00 | SOLVED UMExam Stability Issues

An interim solution has been found that has brought the issue under control, preventing it from occurring in the past few days. The cause is still being further investigated, as well as the final solution.

19-12-2024 UMExam Stability Issues

Today, our team is on-site at the exam locations for support and investigation.

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All exams for period 2 have now been completed. Extensive efforts have been made to identify the cause of the disruptions, but this has not yet yielded results. We will continue the analysis on January 6th. Please keep an eye on this page for further updates.

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We are currently experiencing issues at various locations during the administration of digital exams.

In collaboration with the Digital Exam team at the university library, we are investigating the cause of these problems and are prioritizing a solution. 

19-12-2024 | 15:45 | SOLVED
There were WiFi issues in multiple buildings. WiFi is now stable again.

Our Internet provider SURFnet indicates that there is a major outage playing out with its network. This is impacting UM's network connection. As a result, several services are unavailable or poorly available, including Wifi, VPN and the wired Internet. Keep an eye on this page for updates.

10-12-2024 | 08:50 | SOLVED - We are experiencing issues with our printing environment; which is currently unstable. Print jobs may not reach the printer, or logging in might fail. Our supplier, Canon, is aware of the issue and is working on a solution with the highest priority. We apologize for the inconvenience.

25-11-2024 | 10:30 | SOLVED - Due to a disruption in the Microsoft 365 service, email and calendar functionalities may be unavailable. The issue is known, and Microsoft is working on a solution. You may experience problems with:

- Email/calendar via Outlook and other clients
- Email/calendar via Outlook Web App (OWA)
- Email/calendar via mobile devices
- Microsoft Teams

22-11-2024 | 9:30 | SOLVED - At Grote Gracht 90-92 (FASoS) there are issues with wired internet. Devices that rely on a wired connection may experience problems. WiFi is available. Our network team is working on the issue.

14-11-2024 | 12:00 | SOLVED - We are experiencing issues with our printing environment, which is currently unstable. It is possible that print jobs are not reaching the printer. Our supplier, Canon, is aware of this and is working on a solution. We apologize for the inconvenience. 

4-11-2024 | 14:35 | SOLVED - The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.

Update 15:15 - TOPdesk has notified us that the issue is resolved. The ICTS Self-Service Portal is available again. 

21-10-2024 | 12:20 | SOLVED - We are currently experiencing issues with the Canon print service. Printing and scanning may not work. Canon is aware of the issue and is working on a solution.

Update 14:45 The issue with the print service has been resolved.

11-10-2024 | 11:30 | SOLVED - Currently there are issues with the network. Applications using the network might have been affected, causing them to work improperly or load slowly. The website is also affected.
An investigation has been initiated.

Update 11:55 The website is working again. We are investigating the cause of the issue. 

18-09-2024 | 11:00 | SOLVED -  A number of SURF services are currently unavailable. The cause is probably a DDoS attack on the SURF network.

10-09-2024 | 12:55 | At around 11:30 this morning we experienced a brief outage of the UM network. The cause of the network disruption has been found and the issue is resolved. 

09-09-2024 | 9:30 | The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.

UPDATE 13:00 | The Self-Service Portal is now operational again. However, we are still waiting for the final confirmation from our supplier before we consider the issue fully resolved.

06-09-2024 | 15:15 | RESOLVED - The Student Portal is not available at the moment. We are working on a solution.

You can use the following alternative links to access your study materials, timetable, and course registration:

• Canvas dashboard for current course details, announcements, and assignments
• Timetable for your schedule
• Course registration, exam registration, and academic work overview

06-09-2024 | 9:30 | RESOLVED - The ICTS Self-Service Portal is not available due to an issue with TOPdesk. We are reachable via email, phone, and at the service desks.

05-09-2024 | 09:00 | RESOLVED - The absence portal within SAP SuccessFactors is currently not working. Our supplier is working on a solution.

02-09-2024 | 16:00 | RESOLVED - There is currently an issue with the Matlab license. As a result, Matlab cannot be used temporarily. We are addressing this issue urgently.

19-07-2024 | 13:00 | RESOLVED - Due to necessary urgent maintenance on the Canon print service, some printers will not be available between 14:00 and approximately 17:00.

15-07-2024 | 10:00 | RESOLVED - We are currently experiencing issues with the Canon print service. Printing from the standard printer on UM workstations (UM_Printer) is not working, print jobs are not arriving. As a workaround, you can use the print portal at print.maastrichtuniversity.nl

02-07-2024 | 12:45 | RESOLVED - We are currently experiencing issues with SAP SuccessFactors. Due to these issues, SuccessFactors is not available. Our supplier is working on a solution.

25-06-2024 | 16:00 | RESOLVED - We are experiencing issues with the Student Portal. My Courses, My Timetable, and other data are therefore not visible.

20-06-2024 | 09:30 | RESOLVED - We are currently experiencing issues with Pure. Therefore, Pure cannot be used. The system supplier is aware and is working on resolving the issue. We expect the issue to be resolved within 8 hours. Maastricht University | Maastricht UMC+ Research Information is available.

23-05-2024 | 13:30 | RESOLVED - We are experiencing issues with our print service. Print jobs may not arrive at the printer. Our supplier Canon is addressing this issue with priority.

29-04-2024 | 11:25 | RESOLVED - Canon has updated the software on the print server to resolve the print issues.

26-04-2024 | 15:45 | RESOLVED - We are experiencing issues with our print service. Print jobs may not arrive at the printer. Scanning may not work or may be delayed. Our supplier Canon is addressing this issue with priority.

24-04-2024 | 09:50 | RESOLVED - Yesterday we experienced issues with the print service. Initially, students could not print, later staff experienced the same issues. Our supplier Canon has now resolved the issues.

23-04-2024 | 14:00 | RESOLVED - We are experiencing issues with our print service. Sending print jobs may be slow, prints may not come out or be delayed. Our supplier Canon is addressing this issue with the highest priority.

22-04-2024 | 18:20 | RESOLVED - Our supplier Canon has resolved the issue. You may need to resend a previously submitted print job to the printer.

22-04-2024 | 15:35 | RESOLVED - We are experiencing issues with our print service. Sending print jobs may be slow, prints may not come out or be delayed. Our supplier Canon is addressing this issue with the highest priority.

21-04-2024 | 18:00 | RESOLVED - All services are now accessible again.

21-04-2024 | 16:00 | RESOLVED - We are experiencing login issues with some services. These include: Student Portal, Student Intranet, Canvas, Timetable, SuccessFactors, and others. We are investigating the issue.

16-04-2024 | 09:50 | RESOLVED - We experienced issues with the Corsa application. It was not usable.

04-04-2024 | 10:30 | RESOLVED - We are experiencing issues with our printer service. Logging into the printers may be slow, prints may not come out. Our supplier Canon is analyzing the issue with priority and will soon work on a solution.

02-04-2024 | 12:55 | RESOLVED - We are currently experiencing issues with Canvas. The supplier is working on resolving the issue. For more information, check the status page of our supplier.

26-03-2024 | 09:28 | RESOLVED - The Student Portal was unavailable for 15 minutes. This issue has been resolved.

01-03-2024 | 11:43 | RESOLVED - The issues with the print environment have been resolved since last night at 18:30. The print services are fully available again.