Outages
06-09-2024 | 17:00 | The issue is resolved, the Student Portal is available again.
06-09-2024 | 15:15 | The Student Portal is not available at the moment. We are working on a solution.
06-09-2024 | 11:00 | The ICTS Self-Service Portal is available again.
06-09-2024 | 9:30 | The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.
05-09-2024 | 11:30 | The illness portal in SAP SuccessFactors is functioning again.
05-09-2024 | 09:00 | The illness portal in SAP SuccessFactors is not functioning at the moment. Our supplier is working on a solution.
04-09-2024 | 12:00 | The Matlab network license is working again. This issue has been resolved.
02-09-2024 | 16:00 | We are currently experiencing an issue with the Matlab license. Because of this it's not possible to use Matlab. We are addressing this issue with urgency.
Look at https://www.maastrichtuniversity.nl/overview-outages for an overview of past outages.
Scheduled maintenance
ICTS works with set periodic maintenance windows for regular short maintenance of the ICT infrastructure.
This maintenance takes place in accordance with the schedule below.
Regular maintenance:
Tuesday morning 06.00 - 08.00
Friday evening 18.00 - 21.00
Installing software patches:
Daily between 04.00 - 07.00
Accessibility ICTS Servicedesk
ICT Service Centre (ICTS)
+31 (0)43 388 5555
Maandag 08.00 - 17.00 uur
Dinsdag 08.00 - 17.00 uur
Woensdag 08.00 - 17.00 uur
Donderdag 08.00 - 17.00 uur
Vrijdag 08.00 - 17.00 uur
Go to ICTS Self-Service Portal to report a malfunction.
Known errors
20-06-2024 | At this time there are no long-term known issues.