Outages
25-5-2023 | 15:05 | SOLVED - There currently is an issue with Canon MyCampusprint. Printing and scanning is not possible or is very slow as a result. Our supplier has been notified and is working on a solution.
12-5-2023 | 11:15 | SOLVED - The issues with Scense have been resolved. Open the Windows Start menu and click on 'the AthenaDesktop' folder, then select '1 - Restore UM drive mappings' or restart your computer to allow Scense to reconnect the network drives.
We are currently experiencing issues with the 'Scense' application on AthenaDesktop laptops and desktops. One of the symptoms is that Scense becomes 'not responding,' which prevents automatic connection of network drives. As a workaround, you can manually connect the network drives to your computer (link).
Known errors
Known technical issues that still need a definitive solution.
Exchange (Outlook) performance:
October 2022 - Research in collaboration with Microsoft
Scheduled maintenance
ICTS works with set periodic maintenance windows for regular short maintenance of the ICT infrastructure.
This maintenance takes place in accordance with the schedule below.
Regular maintenance:
Tuesday morning 06.00 - 08.00
Friday evening 18.00 - 21.00
Installing software patches:
Daily between 04.00 - 07.00
Accessibility Service Desk ICTS
ICT Service Centre (ICTS)
+31 (0)43 388 5555
Maandag 08.00 - 17.00 uur
Dinsdag 08.00 - 17.00 uur
Woensdag 08.00 - 17.00 uur
Donderdag 08.00 - 17.00 uur
Vrijdag 08.00 - 17.00 uur
Go to ICTS Self-Service Portal to report a malfunction.