Outages
18-09-2024 | 11:00 | SOLVED - A number of SURF services are currently unavailable. The cause is probably a DDoS attack on the SURF network.
Update 12:00 | SURF has resolved the disruption.
10-09-2024 | 12:55 | At around 11:30 this morning we experienced a brief outage of the UM network. The cause of the network disruption has been found and the issue is resolved.
09-09-2024 | 9:30 | The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.
UPDATE 13:00 | The Self-Service Portal is now operational again. However, we are still waiting for the final confirmation from our supplier before we consider the issue fully resolved.
Look at https://www.maastrichtuniversity.nl/overview-outages for an overview of past outages.
Scheduled maintenance
ICTS works with set periodic maintenance windows for regular short maintenance of the ICT infrastructure.
This maintenance takes place in accordance with the schedule below.
Regular maintenance:
Tuesday morning 06.00 - 08.00
Friday evening 18.00 - 21.00
Installing software patches:
Daily between 04.00 - 07.00
Accessibility ICTS Servicedesk
ICT Service Centre (ICTS)
+31 (0)43 388 5555
Maandag 08.00 - 17.00 uur
Dinsdag 08.00 - 17.00 uur
Woensdag 08.00 - 17.00 uur
Donderdag 08.00 - 17.00 uur
Vrijdag 08.00 - 17.00 uur
Go to ICTS Self-Service Portal to report a malfunction.
Known errors
20-06-2024 | At this time there are no long-term known issues.