What will the sustainable city of the future look like?
Confidentiality and consent
Without your express consent, your confidential details will not be shared among UM staff, except for those involved in providing the services and facilities you request. This group includes the Board of Examiners, study adviser(s) and exam coordinators of your faculty, as well as the Disability Support team members.
If we believe it is necessary to share information with other UM employees, we will always seek your consent and discuss this with you first. You have control over how and with whom you communicate about your condition and how it may affect your studies, as well as about the support you need from our staff.
Additional resources
- Individual study allowance at the Municipality of Maastricht (in Dutch): If you have a disability or chronic illness that prevents you from working, you can apply for individual study allowance in the municipality where you live.
- Regelhulp, a guide for finding support facilities (in Dutch): This is a guide from the Dutch government for helping anyone who needs care and support to find the facilities available.
- ECIO, Expert centre on inclusive education: ECIO provides informational resources on inclusive education in the Netherlands.
25-06-2025 | 17:30:45 | Solved – Outage Odido
The outage with Odido has been resolved.
25-06-2025 | 16:00 | Update Odido mobile network outage
At the moment Odido is still working to restore a stable situation on the Odido network.
From Odido's monitoring a continuous improvement is seen, this means that more and more users can use the services again.
Sometimes it helps to restart your cell phone or put it briefly into airplane mode.
25-06-2025 | 12:45 | Disruption mobile network Odido
There is currently a disruption at Odido, which may be affecting the mobile network. As a result, you may have no signal, and calls, data, or both may not work properly or at all. Sometimes, restarting your mobile phone can help.
25-06-2025 | 11:45 | Solved - Wired Network part UNS50
The outage concerning the wired network at the north side of the south wing UNS50 is solved.
25-06-2025 | 9:00 | Outage - Wired Network part UNS50
There is currently an outage with a part of the wired network at location UNS50.
It concerns the north side of the south wing of UNS50.
We are working on a solution.
13-06-2025 | 14:00 | Solved - Microsoft 365 Azure
The outage with Microsoft 365 Azure is solved.
13-06-2025 | 10:15 | Outage - Microsoft 365 Azure
There is currently an outage with Microsoft Azure 365. We use this service to set up the MFA or view the current authentication methods and this is currently not possible.
Apologies for the inconvenience.
13-06-2025 | 8:35 | Solved - UMployee (UM Intranet)
The outage with UMployee is solved.
13-06-2025 | 8:10 | Outage - UMployee (UM Intranet)
There is currently an outage with UMployee.
12-06-2025 | 11:05 | Solved - TestVision
The earlier service outage affecting TestVision has now been solved. The platform is once again fully available for use, including digital exams and reviews.
We thank you for your patience and understanding during the disruption, and we apologise for any inconvenience this may have caused.
If you continue to experience any issues, please contact the Digital Testing Team.
12-06-2025 | 10:30 | Outage - TestVision
We’re experiencing a service outage with TestVision The software is currently unavailable and cannot be used. The TestVision team is currently working hard to restore the service. As soon as we have more information, we will immediately inform you.
If any digital exams or reviews are currently taking place and immediate support is required, please contact the Digital Testing Team via the Emergency Number: 088 388 6390
We apologise for any inconvenience.
11-06-2025 | 13:30 | Solved - Timetable
The issue with Timetable is resolved.
10-06-2025 | 16:15 | Outage - Timetable
Timetable is currently not working for employees, it does work for students via the Student Portal.
We are working with the supplier on a solution.
22-05-2025 | 13:30 | Solved - Odido outage
Our mobile operator has been struggling with an outage since this morning:
https://www.odido.nl/netwerk/storing
22-05-2025 | 9:00 | Odido outage
Our mobile operator has been struggling with an outage since this morning:
https://www.odido.nl/netwerk/storing
22-05-2025 | 09:30 | Solved - Printer issues
There were problems with Canon printers. On the printers the following error message appeared: “Not activated”. Or login is not working. We apologize for any inconvenience.
22-05-2025 | 08:40 | Printer issues
We are experiencing connection problems on the Canon printers. On the printers the following error message appears: “Not activated”. Or login is not working. We are investigating the problem and are in contact with Canon to resolve this issue as soon as possible.
16-05-2025 | 17.00 | RESOLVED
DSRI issues
DSRI is available again
14-05-2025 | 13:45 | RESOLVED
UMployee is available again.
Sorry for any inconvenience! If you are missing any content please report this at servicedesk ICTS, they will create a ticket for you.
14-05-2025 | 08:00 | Solved - VDI login issues
We were experiencing login issues on AthenaDesktop VDI workstations (VMware). On some workstations, the following error message appeared:
"View connection server communication error", preventing users from logging in.
The login issues with AthenaDesktop (VMware) have been resolved. A restart of the thin client may be required. If you are still experiencing problems, please contact the ICTS Service Desk.
14-04-2025 | 14:50 | Solved - ICTS Servicedesk/reception desk accessibility
From 12:25 approximately, the Service Desk and Receptions were occasionally unavailable due to a problem at Roger365.
08-04-2025 | 09:15 | Solved Network disruption due to maintenance Enexis
This is to inform you of scheduled maintenance work by Enexis at the following locations: Bosquetplein 2 , Heksenstraat 6 & Heksenstraat 8. There are maintenance works by Enexis at these premises from 08:00 to 13:30. The network may be unavailable for a short time during this period.
31-03-2025 | 10:00 | Solved printing environment
Canon has solved the issue.
We are experiencing issues with our printing environment; it is currently unstable. Print jobs may not reach the printer, or logging in may fail. Using the Print Portal (print.maastrichtuniversity.nl) may work as a workaround for sending your print job. We are currently investigating the issue. Our apologies for the inconvenience.
19-02-2025 | 14:00 | SOLVED UMExam Stability Issues
We have come up with a temporary solution that addresses the issues. We will continue working with the supplier on a permanent solution and will thoroughly test it before implementing it.
19-02-2025 | 14:00 | SOLVED - Office on VDI
We have a procedure to resolve the issue that we can carry out together with you. If you have already submitted a report but haven't been contacted yet, please get in touch with the ICTS Servicedesk.
03-02-2025 | 11:00 | SOLVED MyCorsa Nxt
MyCorsa Nxt is available again.
We are currently experiencing an outage in MyCorsa Nxt. We are aware of the issue, and the IT department is working hard to resolve it. We do not yet have an estimated time for when the problem will be fixed.
30-01-2025 | 22:00 | Solved - Exchange issues
The issue has been resolved.
We are currently experiencing issues with receiving emails from external senders. The investigation into the cause is ongoing.
28-01-2025 | 08:00 | SOLVED Office on VDI
We are working with our suppliers on a permanent solution. As a workaround, you can use the online Office apps via www.microsoft365.com. Contact the servicedesk if you have any questions.
24-01-2025 | 17:00 |
Update: We are still working hard on a permanent solution.
In the meantime, you can use the online Office apps via www.microsoft365.com in an incognito/private window in your web browser. Don’t know how to use incognito mode? You can find instructions on the ICTS Self-Service Portal.
23-01-2025 | 17:00
Update 17.00 | If you are unable to sign in to Office in the VDI environment, please contact the ICTS service desk for assistance.
Update 12:00 | Our engineers are looking into the cause of the issues and are working towards a solution.
There are currently issues with using MS 365 Office on VDI workstations (Horizon/thin client). We are working on a solution, but it is not yet known how long the problem will last.
Workaround: You can use the online Office apps via www.microsoft365.com in an incognito/private window in your internet browser. Don't know how to use incognito? You can find the instructions on the ICTS Self-Service Portal.
17-01-2025 | 08:45 | SOLVED
Update 11:50 AM: SURF has taken mitigating measures that have had a positive effect. The DDoS attack has now stopped, and our systems are accessible again. We continue to monitor the situation
Today there are once again problems with the internet connection to SURF, meaning that not all IT services are available or are interrupted. We will keep you informed of the progress through the this page.
16-01-2025 | 16:00 | SOLVED
The issue at SURF has been resolved. We will continue to monitor the situation.
Update 01:30 p.m.: Many IT services are accessible via a wired connection. However, we are still seeing many disruptions over Wi-Fi and VPN. SURF has not yet fully resolved the issue, so instability may still occur on both types of connections.
Update 12:00 p.m.: The problem is still present. SURF currently has no indication of an expected resolution time.
Update 10:30 a.m.: The issue is still ongoing. SURF now mentions an active DDoS attack on their network. A DDoS attack generates a lot of traffic to overload network connections. The goal of a DDoS attack is to disrupt services. At the moment there is no reason to suspect an active targeted hack.
Update 10:00 a.m.: The issue is still ongoing. SURF currently has no indication of an expected resolution time.
16-01-2025 | 08:30 | SOLVED
Our Internet provider SURFnet indicates that there is a major outage playing out with its network. This is impacting UM's network connection. As a result, several services are unavailable or poorly available, including Wifi, VPN and the wired Internet.
15-01-2025 | 02:00 p.m.| SOLVED
The network connectivity issue has been resolved. We will continue to monitor the situation.
Update 01:30 p.m.: The issues at SURF have not yet been resolved, but the UM services are back online. If you encounter any further issues, please report them to the servicedesk.
Update 12:50 p.m.: The network outage at SURF has not been fully resolved yet. SURF has taken steps that have resulted in visible improvements, but the situation is not yet completely stable. They are continuing to work on further improvements.
Update 12:00 p.m.: The problem is still present. SURF currently has no indication of an expected resolution time.
15-01-2025 | 10:00 | SOLVED
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19-02-2025 | 14:00 | SOLVED UMExam Stability Issues
An interim solution has been found that has brought the issue under control, preventing it from occurring in the past few days. The cause is still being further investigated, as well as the final solution.
19-12-2024 UMExam Stability Issues
Today, our team is on-site at the exam locations for support and investigation.
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All exams for period 2 have now been completed. Extensive efforts have been made to identify the cause of the disruptions, but this has not yet yielded results. We will continue the analysis on January 6th. Please keep an eye on this page for further updates.
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We are currently experiencing issues at various locations during the administration of digital exams.
In collaboration with the Digital Exam team at the university library, we are investigating the cause of these problems and are prioritizing a solution.
19-12-2024 | 15:45 | SOLVED
There were WiFi issues in multiple buildings. WiFi is now stable again.
Our Internet provider SURFnet indicates that there is a major outage playing out with its network. This is impacting UM's network connection. As a result, several services are unavailable or poorly available, including Wifi, VPN and the wired Internet. Keep an eye on this page for updates.
10-12-2024 | 08:50 | SOLVED - We are experiencing issues with our printing environment; which is currently unstable. Print jobs may not reach the printer, or logging in might fail. Our supplier, Canon, is aware of the issue and is working on a solution with the highest priority. We apologize for the inconvenience.
25-11-2024 | 10:30 | SOLVED - Due to a disruption in the Microsoft 365 service, email and calendar functionalities may be unavailable. The issue is known, and Microsoft is working on a solution. You may experience problems with:
- Email/calendar via Outlook and other clients
- Email/calendar via Outlook Web App (OWA)
- Email/calendar via mobile devices
- Microsoft Teams
22-11-2024 | 9:30 | SOLVED - At Grote Gracht 90-92 (FASoS) there are issues with wired internet. Devices that rely on a wired connection may experience problems. WiFi is available. Our network team is working on the issue.
14-11-2024 | 12:00 | SOLVED - We are experiencing issues with our printing environment, which is currently unstable. It is possible that print jobs are not reaching the printer. Our supplier, Canon, is aware of this and is working on a solution. We apologize for the inconvenience.
4-11-2024 | 14:35 | SOLVED - The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.
Update 15:15 - TOPdesk has notified us that the issue is resolved. The ICTS Self-Service Portal is available again.
21-10-2024 | 12:20 | SOLVED - We are currently experiencing issues with the Canon print service. Printing and scanning may not work. Canon is aware of the issue and is working on a solution.
Update 14:45 The issue with the print service has been resolved.
11-10-2024 | 11:30 | SOLVED - Currently there are issues with the network. Applications using the network might have been affected, causing them to work improperly or load slowly. The website is also affected.
An investigation has been initiated.
Update 11:55 The website is working again. We are investigating the cause of the issue.
18-09-2024 | 11:00 | SOLVED - A number of SURF services are currently unavailable. The cause is probably a DDoS attack on the SURF network.
10-09-2024 | 12:55 | At around 11:30 this morning we experienced a brief outage of the UM network. The cause of the network disruption has been found and the issue is resolved.
09-09-2024 | 9:30 | The ICTS Self-Service Portal is unavailable due to an outage at TOPdesk. We are available by email, phone, or at the desks.
UPDATE 13:00 | The Self-Service Portal is now operational again. However, we are still waiting for the final confirmation from our supplier before we consider the issue fully resolved.
06-09-2024 | 15:15 | RESOLVED - The Student Portal is not available at the moment. We are working on a solution.
You can use the following alternative links to access your study materials, timetable, and course registration:
- Canvas dashboard for current course details, announcements, and assignments
- Timetable for your schedule
- Course registration, exam registration, and academic work overview
06-09-2024 | 9:30 | RESOLVED - The ICTS Self-Service Portal is not available due to an issue with TOPdesk. We are reachable via email, phone, and at the service desks.
05-09-2024 | 09:00 | RESOLVED - The absence portal within SAP SuccessFactors is currently not working. Our supplier is working on a solution.
02-09-2024 | 16:00 | RESOLVED - There is currently an issue with the Matlab license. As a result, Matlab cannot be used temporarily. We are addressing this issue urgently.
19-07-2024 | 13:00 | RESOLVED - Due to necessary urgent maintenance on the Canon print service, some printers will not be available between 14:00 and approximately 17:00.
15-07-2024 | 10:00 | RESOLVED - We are currently experiencing issues with the Canon print service. Printing from the standard printer on UM workstations (UM_Printer) is not working, print jobs are not arriving. As a workaround, you can use the print portal at print.maastrichtuniversity.nl
02-07-2024 | 12:45 | RESOLVED - We are currently experiencing issues with SAP SuccessFactors. Due to these issues, SuccessFactors is not available. Our supplier is working on a solution.
25-06-2024 | 16:00 | RESOLVED - We are experiencing issues with the Student Portal. My Courses, My Timetable, and other data are therefore not visible.
20-06-2024 | 09:30 | RESOLVED - We are currently experiencing issues with Pure. Therefore, Pure cannot be used. The system supplier is aware and is working on resolving the issue. We expect the issue to be resolved within 8 hours. Maastricht University | Maastricht UMC+ Research Information is available.
23-05-2024 | 13:30 | RESOLVED - We are experiencing issues with our print service. Print jobs may not arrive at the printer. Our supplier Canon is addressing this issue with priority.
29-04-2024 | 11:25 | RESOLVED - Canon has updated the software on the print server to resolve the print issues.
26-04-2024 | 15:45 | RESOLVED - We are experiencing issues with our print service. Print jobs may not arrive at the printer. Scanning may not work or may be delayed. Our supplier Canon is addressing this issue with priority.
24-04-2024 | 09:50 | RESOLVED - Yesterday we experienced issues with the print service. Initially, students could not print, later staff experienced the same issues. Our supplier Canon has now resolved the issues.
23-04-2024 | 14:00 | RESOLVED - We are experiencing issues with our print service. Sending print jobs may be slow, prints may not come out or be delayed. Our supplier Canon is addressing this issue with the highest priority.
22-04-2024 | 18:20 | RESOLVED - Our supplier Canon has resolved the issue. You may need to resend a previously submitted print job to the printer.
22-04-2024 | 15:35 | RESOLVED - We are experiencing issues with our print service. Sending print jobs may be slow, prints may not come out or be delayed. Our supplier Canon is addressing this issue with the highest priority.
21-04-2024 | 18:00 | RESOLVED - All services are now accessible again.
21-04-2024 | 16:00 | RESOLVED - We are experiencing login issues with some services. These include: Student Portal, Student Intranet, Canvas, Timetable, SuccessFactors, and others. We are investigating the issue.
16-04-2024 | 09:50 | RESOLVED - We experienced issues with the Corsa application. It was not usable.
04-04-2024 | 10:30 | RESOLVED - We are experiencing issues with our printer service. Logging into the printers may be slow, prints may not come out. Our supplier Canon is analyzing the issue with priority and will soon work on a solution.
02-04-2024 | 12:55 | RESOLVED - We are currently experiencing issues with Canvas. The supplier is working on resolving the issue. For more information, check the status page of our supplier.
26-03-2024 | 09:28 | RESOLVED - The Student Portal was unavailable for 15 minutes. This issue has been resolved.
01-03-2024 | 11:43 | RESOLVED - The issues with the print environment have been resolved since last night at 18:30. The print services are fully available again.
Roundtable Law and Popular Culture VI
- seminar
The Roundtable aims to bring together multiple approaches to the place of law in popular culture.
Per academic year: 30 ECTS credits
For all programmes, the number of ECTS credits per year is set at 60. If you are enrolled in a programme as a full-time student, you must therefore obtain at least 30 ECTS credits each academic year to fulfil the legal requirement. Additionally, some degree programmes have a Binding Study Advice for first-year students. Please contact your programme’s study adviser if you have doubts about the study progress requirements for your programme.
Per semester: 15 ECTS credits
If you are enrolled in a programme for only part of the year, you will need to obtain 50% of the total number of ECTS credits for that semester. For instance, if you start your programme on 1 February, the number of ECTS credits is set at 30 between 1 February and 31 August (the second half of the academic year). To meet the study progress requirement, you need to obtain 50% of those 30 credits, which is 15 credits.
Preparatory programmes
If you are enrolled in a preparatory programme (such as the pre-medical or foundation programme), you must pass this programme to maintain your residence permit. If you fail, your residence permit will be revoked and you will not be able to apply for an extension to your residence permit for studying at Maastricht University. A preparatory programme is restricted by law to a maximum duration of 12 months.
Your study adviser is here to help
The vast majority of students will not have any difficulty obtaining at least 50% of the ECTS credits. However, there can be extenuating circumstances in your personal life that can influence your academic performance (e.g. death of a parent or a serious illness). If you find yourself in this type of situation, please contact your programme’s study adviser as soon as possible. Your study adviser is here to help you and can advise you on the available procedures and how to best move forward. And everything you say to your study advisor is confidential.
Immigration and Naturalisation Service (IND)
The university is legally required to notify the Dutch Immigration and Naturalisation Service (IND) if you fail to meet the study progress requirement. During the application process, you will be asked to declare that you are aware of the study progress requirement and the consequences if you fail to meet this requirement.
Code of conduct
Maastricht University is a signatory to the Code of Conduct International Student in Dutch Higher Education, which contains agreements regarding the relationship with international students. This includes rules regarding the provision of information to international students.