FAQ Cyber attack UM

This FAQ offers the answers (as far as possible) to the most frequently asked questions. Also check the UM-website for general updates. Also read the summary of all the activities of the past weeks.


Click here for an overview of the available systems for students

If you have cyber attack related questions than mentioned in this FAQ, please contact the callcenter (study[at]maastrichtuniversity[dot]nl, tel +31 43 388 5388). For questions concerning your study programme: contact your own faculty through the regular channels or visit the education desk at your faculty.

Study delay due to cyber attack and Leniency Committee​
Students who have experienced obstacles in their study progress due to the cyber attack can address a leniency committee, led by vice-rector Harm Hospers. Information about the procedure can be found here.



The general alumni email account alumni[at]maastrichtuniversity[dot]nl is available again.

The accounts and passwords for the lifelong alumni mail account (@alumni.maastrichtuniversity.nl) and the alumni portal have not been affected by the cyber attack, but are still blocked. So you cannot change your password, register for events or change your name and address details at this time. For (urgent) questions related to alumni matters, such as the registration for events or changes in your contact details, you can send an email to alumni[at]maastrichtuniversity[dot]nl.