Staff support students

Are you a UM employee and want to support your students in feeling well and becoming more resilient during and after university life? On this page you will find everything you need to support students; from workshops and training modules to online resources and roadmaps.

At UM we care about our students’ wellbeing and employability. With our slogan 'It takes a community to support a student', we think every member of the university and society has their own contribution to students’ wellbeing and employability. The UM Psychologists and UM Career Services developed a programme to guide all university staff through this task.

Online coaching modules for staff

UM Psychologists and UM Career Services have designed and developed several online modules to support staff members when guiding students through their process. These modules contain theory and coaching models. However, above all they contain many practical tips, tools and exercises to develop your most essential coaching skills and competences. The modules can be found in Canvas and are accessible for all UM employees.

The modules:

  • Coaching skills
  • Advanced coaching skills
  • Coaching competence development
  • Addressing challenging behavior
  • Help! My student wants a job
  • Fostering students’ employability and wellbeing

Do you want to foster your students’ employability and wellbeing? Do you want to support them in setting concrete goals, developing their competences and making themselves more resilient and employable? Get started now.

Workshops for staff

SSC Staff Support aanbod

Modular programme: Staff supports students' professional and personal development

Fostering employability & wellbeing
In this workshop we introduce you to UM Career Services & UM Psychologists and their services for students, staff and peer supporters.
In addition, we will introduce you to (online) supporting tools (such as the Overview Career Links, E-health Modules by Caring Universities, referral chart, manual suicide prevention) that can help you and your students to find answers to employability and wellbeing related questions. Together, we will discuss several cases and find out where you as staff member can refer students to for the right support.

Support your students’ Professional development
UM Career Services supports you to support your students on topics of employability.
Designed to train mentors, coaches and tutors on coaching and mentoring skills, our coaching modules Coaching skills and Student competence development are used at all faculties. Participants are students and staff in a mentoring or coaching role, e.g. in bachelor, master or honours programmes.
Coaching skills is the foundation of the training programme. It is used for training first-time mentors and tutors. Student competence development has been designed for staff that coaches students in their competence development (e.g. Learning & Development in organizations, honours programmes). 

Support your students’ Personal development
All staff, including student assistants and peer supporters can encounter students who struggle with mental health issues or study stress. There are three modules that focus on how to react as staff. In the workshop Addressing challenging behaviour we discuss possible signals of a student that is going through a difficult time and we practice on addressing this. The workshops Stress and anxiety and Perfectionism focus on two main themes regarding study related stress and mechanisms that can affect wellbeing study progress.

Communication skills
Additionally, faculties and service centers can choose 1-hour theme modules, to mix and match the specific training needs of their coaches and mentors.  We also offer two supporting modules: Intervision (peer group reflection) and a Case clinic (high-paced practice with real-life cases).

What did participants especially like about our sessions?

  • ‘Very hands-on and full of examples’
  • ‘Tools to help students in need’
  • ‘The open discussion among group members’
  • ‘Having an overview of all services’
  •  ‘The combination of background and practice’
  • ‘The contents were directed to the needs of the participants’
  • ‘The opportunity to share experiences, to get immediate feedback. A moment of reflection, learning from other people’s experiences’
  • ‘Getting a chance to practice coaching in the training session’

Are you interested in following one of our workshops? At the moment we are offering some of these workshops during the Wellbeing Wednesdays and through Edlab. If you are interested in one or more modules for your staff or if you are looking for more information, please contact us via

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You worry about a student: what can you do?

How to refer correctly?

Does a student come to you with psychological complaints or perhaps even suicidal thoughts? These roadmaps and manual can help you refer them to the right care:

Have a look at the Student Wellbeing Overview and what the UM Psychologists offer for students.

You can direct students to these webpages, where you can find all the information about the online offer and the UM Psychologists, including information about the Dutch Health care system. You can also find a few ways for students to find out what they need:

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Consult a UM Psychologist

Are you worried about a specific student, is the student not ready to see a psychologist and would you like to discuss the situation with a UM Psychologist? As a staff member, you can also book a QPR session.

A QPR is a ten-minute (online) meeting in which you can briefly describe the situation of the student and ask the most relevant questions. The UM Psychologists offer a quick look, advice on what to do next and/or help you refer the student to the right care. 

The online QPR takes place several times a week. Make an online appointment for a QPR, choosing the option Online QPR in the drop down menu. The UM Psychologist will contact you at the time of your appointment.

How to make the most of your ten minutes:

  • Be on time.
  • Try to verbalize what the biggest concern/issue is.
  • Make sure to guarantee the privacy and anonymity of the student, unless you have the permission of the student to do otherwise.
  • If indicated, an intake appointment with a UM psychologist can be booked during the session. Have a clear view on the availabilities of the student. We try to avoid making appointments through e-mail afterwards.

All information acquired during the QPR sessions is treated confidentially and will not be registered.

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Resources for staff

Below we collect links to websites and partners with information, working material, courses etc. regarding the topic of student wellbeing. Some organisations can provide indoor trainings for your team. Tip: subscribe to their newsletters and check their agendas for interesting upcoming events.

Language of siteAboutSource
NLCourse about psychological problems, how to recognise and handle.
NL/ENGSuicide prevention: telephone helpline, online therapy, content, support, training courses for professionals and organisations.
NL/ENGEverything about students with an extra demand for support, including education and student wellbeing.
NL/ENGDocuments for support of students with an extra demand for support (functional disability, developmental disorders, psychological complaints).
NLNational association of study advisers. Interesting courses, also for non-members.
NLHow to stay in contact with and available for students in times of corona? Website focused on school-age children, but with usefull tips, information and trainings regarding students.
NLMake room for a life with and after corona; about change in perspective from a 'failing mode' to a 'developmental mode'.
NL/ENGWebsites focusing on lonely youngsters, both with information and tools for professionals or people close to the student who can offer support.

Other servicesSource
Boost your students’ employabilityPersonal & Professional Development Portal
Resources and inspirations for students.Personal & Professional Development Portal
Do you as a staff member want to boost your own professional or personal development?Staff Career Centre
UM Cares project for students with caring
Support for students with a disabilityDisability Support 

Information and tips for staff about studying with a disability can be found on the intranet.
Toolkit and free e-training about supporting students with caring responsibilities.
EDLAB and CPD-activities, Maastricht University's Centre for Teaching & Learning, promotes an optimal learning experience for UM students.

The University Library (UB) offers a wealth of skills training and advice on blended learning, tools to enhance activated learning and support for Canvas.
UM’s Diversity & Inclusivity Office is working on a number of new activities to help our staff to foster an inclusive and effective learning environment in which everyone feels welcome and valued.
YUMP is an independent and informal body that brings together dedicated young support staff members. It facilitates dialogue and collaboration around the personal and professional development needs of young professionals.

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Our offer on Canvas

UM Career Services and the UM Psychologists are committed to provide help for students regarding their personal and professional development. You can find more information about our offer in our Canvas course.

For our complete offer
Visit our Canvas course