Scope of services & support

An overview of IT services and support ICTS offer to students:

• Your UM account and Multi Factor Authentication (MFA)
• Email and calendar
• WiFi and internet access
• Printing, copying and scanning
• Software and applications such as Office365, SPSS, EndNote, etc.
• Student Desktop Anywhere, UM's virtual workplace, including a home drive (I-drive) for secure data storage on the network
• SURFdrive and SURFfilesender (secure alternatives to Dropbox and WeTransfer, for example)

And much more...

For technical problems with applications such as the Student Portal and Canvas, the ICTS Service Desk is the first line of support.

Outside scope
ICTS does not provide support for hardware problems with laptops, tablets and smartphones that you bring yourself. ICTS also does not resolve software problems that are not related to the services listed under 'Scope services & support'.

Contacting ICTS
You can contact ICTS in various ways:

• ICTS Self-Service Portal: available 24x7. Here you will find answers to frequently asked questions or solutions to solve your problem yourself. If you cannot find the information you are looking for, you can submit a form with your question or problem.
• Telephone: for very urgent questions and problems, it is best to contact ICTS by telephone (0031 (0)43 388 55 55).
• Front office desks: if you prefer more personal contact, you can find ICTS at the front office desk of the university libraries.

Contact details and opening hours of the ICTS Servicedesk can be found here.

Maintenance and serious disruptions
ICTS announces maintenance and serious disruptions via their Disruptions page.

Do you compete in a sport at an elite level and do you hold a recognized elite athlete status? Do you want to pursue a degree at UM? If so, you may be eligible for support during your studies.

How does it work?
UM aims to support you as an athlete and as a student during your studies as effectively as possible. This support is tailored to your needs as an elite athlete, but also depends on the available possibilities within your study programme as this might differ per faculty. We recommend you to timely consult a study advisor of your faculty to discuss how you can best combine your study with your sports career.

So are you a top-level athlete? Find out what you have to do to apply for support in your dual career.

Facilities
Disability Support is happy to help you with support, advice and arranging facilities such as extra exam time. We recommend that you apply for facilities before you start your studies, otherwise they may not be arranged in time.

Student network UnliMited
Find your new community and fun activities at UnliMited-Students!

Note: To apply for facilities please contact Disability Support, for social events join UnliMited.

Disability Support

For whom is this relevant?
For those who are a student at Maastricht University and have a physical, psychological, and/or sensory disability, a chronic disease or other condition such as dyslexia, ADHD, autism spectrum disorder (ASD) or diabetes. And who want to use facilities to make studying with their disability or chronic disease easier.

Examples of facilities

• Extra exam time (25% up to 30 minutes maximum)
• Smaller exam room
• Reading aloud software

Request facilities
You can apply for facilities using the form available on the UM website. Make sure you use your UM email address and that you have your medical statement with diagnosis or the dyslexia statement with psychodiagnostic report in Dutch or English to hand. More information and the form can be found on the UM website.  On the UM website you can also find the facilities per faculty. 
Please note: It depends on your specific situation whether the facilities requested are possible. If you have any questions about the form or the application procedure, please contact Disability Support via disability@maastrichtuniversity.nl. Do not forget to mention your student ID number. 

UM Student Support Fund (previously UM Profileringsfonds) / Financial support for study delays
In case of study delay due to special circumstances ('force majeur'), such as illness, family circumstances, pregnancy or disability, you might be eligible for financial support from the UM Student Support Fund'. Please be informed that you have to contact a student adviser within two months of the special personal circumstance occurring. For more information see: Student Support Fund.

Contact Disability Support
Do you have questions, do you want to request facilities or do you need support? Disability Support is happy to help you!

For more information, visit the UM website about studying with a disability.

For those who are more (audio)visually inclined, there is a video about Disability Support at UM.

All data provided will be treated confidentially.

 

UnliMited-Students Network

Nothing About You Without You

UnliMited is a network for and by UM students with (in)visible disabilities, chronic conditions or neurodivergence. You do not have to share why you want to join or disclose any personal information to be part of the network.

Disabilities may include, for example, motor, hearing or visual imparirments. A chronic condition can include diabetes, Crohn’s disease or Ehlers Danlos syndrome, among others. You are also welcome at UnliMited if you have a psychological condition or if you are neurodivergent, such as if you have ADHD, dyslexia or autism.

UnliMited-Students wants to make the student life of its members as enjoyable and accessible as possible by providing support through a variety of activities. Join the network to meet fellow students and participate in activities such as arts and crafts, hikes or casual meetups where you can simply connect and chat.

In addition to providing support, UnliMited works to increase visibility and awareness of the experiences of students with disabilities at UM. The network advocates for a more inclusive and accessible university, ensuring that the voices of students with disabilities heard as loud as possible.

Meet UnliMited during INKOM! 

UnliMited will be present at several activities during INKOM: 

• Monday (18/08): Stop by our stand during the Welcome to Maastricht information market.
• Tuesday (19/08): Join our relaxed and creative Activity of Choice with multiple fun, creative stations to explore.
• Thursday (21/08): Chat with UnliMited on during the More to Explore market. 

Meet your student community at UM
Become an UnliMited member and join the WhatsApp group chat to start connecting with fellow students. Follow UnliMited on Instagram for updates and activities.

Do you have any questions? Send UnliMited an email at unlimited-students@maastrichtuniversity.nl

New to the Netherlands? Be sure to familiarise yourself with the Dutch healthcare system, choose your own general practitioner (GP) and make sure you have the right medical insurance!

Familiarise yourself with the Dutch healthcare system
mymaastricht.nl – THE guide for every student new to Maastricht – gives you detailed information on all kinds of aspects of healthcare in Maastricht; from healthcare basics (GP, dentist, pharmacy, hospital) to health emergencies, as well as your health insurance.

You can also have a look at the UM video explaining the Dutch healthcare system. It is good that you inform yourself well, as there here may be a (cultural) difference in the Dutch healthcare system and the one in your home country.
 

Choose your own general practitioner (GP)

1. Choose your own GP in your neighbourhood
   If you need medical assistance in the Netherlands, you first go to a GP (also known as family doctor) (in Dutch: huisarts).
   
   We strongly advise you to register with a GP in your neighbourhood as soon as you settle in Maastricht. There is no registration fee. You can find a list of GPs in the Maastricht region on https://hapmaastricht.nl/en/practices/
    
2. What if you need a doctor outside the office hours of your own GP?
   In that case you can check the website of GP Emergency Post (in Dutch: Huisartsen Spoedpost). Follow the instructions on this website in order to determine if you need help instantly.
   
   The GP Medical Post is located in the Maastricht University Medical Centre (MUMC+), Debyelaan 25, 6229 HX Maastricht. Follow the HP logo.
    
3. Only in case of a real emergency you can call the national emergency number 112.

Compulsory health insurance for foreign students
As a non-Dutch student, you are required to have health insurance if you live and study in the Netherlands. You also have to pay up front for any medical services you receive from a GP, dentist or pharmacy. Make sure your health insurance covers these expenses so that you can get your money back.

To find out which health insurance is best in your situation, please visit our UM website on health insurance.

For EU students, we highly recommend that you also apply for a European Health Insurance Card (EHIC)

Did you get a letter from CAK Nederland stating that you need to have a Dutch health insurance policy? Please take immediate action and visit the website of the SVB or get more information on the website of mymaastricht.