Manuals and information
ICTS Service Desk offers users one location for all relevant manuals. Please note that you need to be on MAASnet (via cable, WiFi or VPN) to access them.
For a complete overview of all our manuals look here.
ICTS Service Desk (ICTS)
ICT Support for students and staff
ICTS Self-Service Portal
Servicedesk-ICTS@maastrichtuniversity.nl
+31 43 388 5555
Mondays to Fridays 8.00 AM - 5.00 PM
Every 2nd and 4th Thursday we close at 16:00
Or visit ICT Support
E-mail and web
All about setting up your mail programme and default UM web settings.
E-mail
FAQ - E-mail
Ecosia search engine
Ten tips for healthy emailing
Connections
All about setting up your online connection.
Create a WiFi connection
Create a VPN connection
Quick start Eduroam
WiFi for guests (eVA)
Printing
All about setting up the printing opportunities.
Manuals Printing
Upgrade print credit
Help Center print, copy, scan and send
Computer and software
All about working on UM computers.
Athena Desktop
Connect to VDI/Studentdesktop
Software for personal use
Data storage
Consult the overview below for information about data storage possibilities.
Data Storage overview (.xlsx)
Manage your account
If you want to change your password because you have forgotten it or it's due for a renewal, you can do so here.
Manage your account
Change your password
Multi Factor Authentication