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… 2. Before the Agreement can be entered into, the Customer must show that he/she falls within one of the membership categories applied by UM SPORTS. An Agreement will not be formed until the Customer has registered with UM SPORTS (through the web shop or through the service https://www.maastrichtuniversity.nl/sport desk in the University Sports Centre’s building) and the Subscription Fee owed has been received by UM SPORTS. 3. The Subscription Fee must be paid in advance and in a lump sum. … by UM SPORTS to the Customer will be sent by e-mail. For Customers who are UM students, UM staff or UM alumni, UM SPORTS will use the Customer’s UM account known to it. 2. Complaints about the performance of the Agreement must be filed through the online complaint form on UM SPORTS’ website. Complaints about defects and/or breaches must, with a full and clear description, be filed within a reasonable period, but in any event within 14 days after the Customer discovered the defect or breach. … with UM SPORTS will be responded to within a 14-day period, calculated from the receipt date. If a complaint foreseeably requires a longer processing period, UM SPORTS will respond within a 14-day period, with notice of receipt and an indication of when the Customer can expect a more detailed response. Article 12 Miscellaneous provisions 1. Besides being governed by these General Terms and Conditions, the Agreement will be subject to internal and safety rules, and additional rules may apply per …