Complaints concerning the Code of Conduct with respect to International Students
This code contains agreements on the treatment of international students. Along with other Dutch universities, Maastricht University (UM) has committed to upholding the code, which also includes regulations on the complaints procedure. Do you feel that UM has not adhered to the Code of Conduct? You can file a complaint with the Complaints Service Point (CSP).
How and where to file a complaint
You can file a complaint with the university’s Complaints Service Point (CSP). Please state clearly that this is a complaint with respect to the Code of Conduct for International Students. The CSP will then forward your complaint to the Board or complaints committee for further processing.
See the step-by-step plan for filing an objection, appeal or complaint
An appeal
Do you feel that UM has not dealt adequately with your complaint? Or has the university still not fallen into line with the Code of Conduct? Send your complaint to the National Committee at the following address:
Dienst Uitvoering Onderwijs (DUO)
Attn: Secretary of the National Committee
PO Box 260
9700 AG Groningen
The Netherlands
Or send an email to info@internationalstudy.nl.