Consultation hours are over and Frans is about to go on home visits. The great variety that general practice offers still appeals to him after all these years. Just this morning, he’s seen dozens of patients aged between 3 and 98, with a wide range of symptoms and conditions.

Approachable

“As a GP here, you often know immediately what people are talking about when they come in”, says Kay Len. “You know their fears and insecurities, their medical history and family relationships. That makes it easier for us to understand the context of their symptoms. We strive to be approachable; we want our patients to feel heard and understood.”

Although it’s only been 18 months since Kay Len started working in the general practice her father has been running since 1992, the two seem perfectly tuned in to each other. The intense collaboration hasn’t yet thrown up any disadvantages. “So far, I’ve only seen advantages”, Kay Len says. “We need very few words to understand each other. We can also be completely ourselves and discuss everything with each other.”

Impact

In high school, Kay Len quickly realised she would go on to study medicine. “I’ve always been intrigued by the human body and its various syndromes. Still, it wasn’t at all obvious that I’d end up following in my father’s footsteps and becoming a GP.” As the child of a father who was almost always working, Kay Len saw first-hand the disadvantages of old-school general practice. “Even when he’d been on call all night, he’d still be in the office seeing patients the next morning. That was how GPs worked back then. Now we have the huisartsenposten in the Netherlands – the after-hours GP service provided at hospitals – but that didn’t exist at the time, which meant the local doctor often had to work nights and weekends. It had a huge impact on your social life.”

Major evolution

Looking back on their studies in Maastricht, both conclude that medical training has undergone a major evolution. “When I began my studies, there were very few lectures, Problem-Based Learning was just emerging, and little attention was paid to communication skills”, Frans says. “We spent a lot of time in the skills lab and had to figure many things out for ourselves.” The programme today couldn’t be more different, Kay Len says. “I think the curriculum is much more complete than it was when my father was a student.” Father and daughter also have a tip for future GPs: “Do internships at different practices. In small towns and big cities, at healthcare centres and solo practices. That’s how you learn what your preferences are and where you’ll thrive.”

Psychosocial care

“General practice has changed a lot in recent years”, says Frans. “In a way, the workload has been reduced. This is partly because of the huisartsenposten, but also because of the healthcare assistants who take a lot of work off our hands. This means we can give individual patients more time and attention. At the same time, people today often come to their GPs with much more complex problems.” According to the Maccos, this is the greatest challenge faced by GPs today: treating patients with multiple health problems. “As in many other small towns, our patients are relatively old, get sick more often and frequently have multiple conditions. And more and more people are raising the topic of loneliness during consultation hours. Providing psychosocial care is becoming increasingly important, which makes the job much more interesting.”