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IT Support

Every student benefits from a professional and innovative IT environment.      

UM's ICT Service Centre (ICTS) provides the IT services and support to help you achieve your study ambitions.

IT services & support by ICTS
Studying or working at a contemporary, modern and innovative university is unthinkable without professional IT facilities and IT support.

ICTS values the satisfaction of its users and strives to make your experience as positive as possible.

Scope of services & support

An overview of IT services and support ICTS offer to students:

  • Your UM account and Multi-Factor Authentication (MFA)
  • Email and calendar
  • WiFi and internet access
  • Printing, copying and scanning
  • Software and applications such as Office365, SPSS, EndNote, etc.
  • Student Desktop Anywhere, UM's virtual workplace, including a home drive (I-drive) for secure data storage on the network
  • SURFdrive and SURFfilesender (secure alternatives to Dropbox and WeTransfer, for example)

And much more...

For technical problems with applications such as the Student Portal and Canvas, the ICTS Service Desk is the first line of support.

Outside scope
ICTS does not provide support for hardware problems with laptops, tablets and smartphones that you bring yourself. ICTS also does not resolve software problems that are not related to the services listed under 'Scope services & support'.

Contacting ICTS
You can contact ICTS in various ways:

  • ICTS Self-Service Portal: available 24x7. Here you will find answers to frequently asked questions or solutions to solve your problem yourself. If you cannot find the information you are looking for, you can submit a form with your question or problem.
  • Telephone: for very urgent questions and problems, it is best to contact ICTS by telephone (0031 (0)43 388 55 55).
  • Front office desks: if you prefer more personal contact, you can find ICTS at the front office desk of the university libraries.


Contact details and opening hours of the ICTS Servicedesk can be found here.

Maintenance and serious disruptions
ICTS announces maintenance and serious disruptions via their Disruptions page.