Your feedback matters!
The ICT Service Centre is committed to continuously improving our services and facilities. As an IT partner, ICTS helps Maastricht University make a lasting impact in education, research, and operations. As service provider, we support our faculties and service centres in using IT solutions, always putting people at the centre. Together we feel responsible for creating solutions and achieving success.
And who better to assess our current services than our students and staff? Your experience and opinion help us understand what works well and where we can still improve.
Survey on ICTS services
On 1 April, ICTS launched a survey among staff and students with questions about ICTS services, such as the digital workplace, MFA, and WiFi. This survey will be conducted over an extended period. Specifically, a small number of staff and students will be randomly selected each week from the entire university population.
Ongoing Survey: Satisfaction with handling of tickets by ICTS
In addition to this new survey, the existing survey measuring satisfaction with how ICTS handles reports and requests is still ongoing. For both surveys, a system is in place to ensure you are not contacted too frequently or in quick succession.
Why your feedback matters
- Your feedback enables us to build a digital environment that supports you in the best possible way.
Experiences and insights help us tailor our services to better meet your needs and expectations. This can lead to improved support and the availability of the right tools, making digital work more efficient and easier.
Feedback is shared with ICTS colleagues and is also used to improve services such as our Self-Service Portal.
- We value collecting feedback—but just as important is being transparent about the findings, results, and follow-up actions. We are clear about what happens with your feedback and what changes are implemented.
Results - Q1 2025
- Handling of tickets
- ICTS services results
We expect to share results with you in Q3 – 2025.
Nice compliments
We received nice compliments of which we are proud. Some we are happy to share:
"ICTS colleagues are almost always very helpful. I'm glad we have you guys!
I regularly call on the ICTS Servicedesk and everyone is always very helpful and friendly. Very satisfied!
Very nice to have a name under it and nice to see the team once at this questionnaire!
Heads up!"
"As always, I have been helped quickly and competently with issues around my workplace. I am also very happy that central support is always easily accessible."
Tips
Based on the feedback, we’d like to share the following tips:
- Call the ICTS Servicedesk in case of urgent issues.
- Check here to find out who your IT support is—this helps avoid being redirected from ICTS to Local Support. For all students, the ICTS Servicedesk is the first point of contact.