Recording calls

When you contact the UM, more specifically the Student Service Centre, by telephone your conversation may be recorded. S is announced in advance. Telephone conversations are recorded to train (new) employees, but also to monitor the quality of the telephone conversations.

UM has a legitimate interest in recording telephone conversations, because the recordings enable UM to improve its service, while the infringement on student privacy is limited. The recordings are retained for six months and then automatically deleted.