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Drs Mark Steins (M.M.H.M.G.)
- Research

Drs Mark Steins (M.M.H.M.G.)

Recent publications

Steins, M., Huijnen, C., Odekerken-Schröder, G., Mahr, D., Mennens, K., Daniels, R., & Mathmann, F. (2025). Health Care Professionals' Experiences Regarding Facilitators of and Barriers to Sustained Use of Social Robot Ivy for People With Intellectual Disabilities: Qualitative Interview Study. Journal of Medical Internet Research, 27, Article e74168. https://doi.org/10.2196/74168
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Mahr, D., Odekerken-Schroder, G., & Steins, M. (2025). Service robots and innovation: An ecosystem approach. Journal of Product Innovation Management, 42(5), 874-896. https://doi.org/10.1111/jpim.12756
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Steins, M. M. H. M. G. (2025). Beyond the Dyad: shifting gears in human-robot interaction across service industries. [Doctoral Thesis, Maastricht University, Queensland University of Technology]. Maastricht University. https://doi.org/10.26481/dis.20250627ms
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Mennens, K., Becker, M., Briker, R., Mahr, D., & Steins, M. (2025). I Care That You Don't Share: Confidentiality in Student-Robot Interactions. Journal of Service Research, 28(1), 57-77. https://doi.org/10.1177/10946705241295849
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Merx, Q., Steins, M., & Odekerken, G. (2025). The role of psychological comfort with service robot reminders: a dyadic field study. Journal of Services Marketing, 39(10), 1-14. https://doi.org/10.1108/JSM-12-2023-0476
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Phillips, C., Odekerken-Schroder, G., Russell-Bennett, R., Steins, M., Mahr, D., & Letheren, K. (2025). Service robot-employee task allocation strategies: well-being within the intrusion challenge. Journal of Service Management. Advance online publication. https://doi.org/10.1108/JOSM-11-2023-0466
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Steins, M., Becker, M., Odekerken-Schröder, G., Mathmann, F., Mahr, D., & Russell-Bennett, R. (2024). Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, Article 114729. https://doi.org/10.1016/j.jbusres.2024.114729
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Odekerken-Schröder, G., Mennens, K., Steins, M., & Mahr, D. (2022). The service triad: an empirical study of service robots, customers and frontline employees. Journal of Service Management, 33(2), 246-292. https://doi.org/10.1108/JOSM-10-2020-0372
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Drs Mark Steins (M.M.H.M.G.)

PhD

Marketing & Supply Chain Management
School of Business and Economics

ORCID

UM visiting address Minderbroedersberg 4-6
6211 LK Maastricht

+31 43 388 2222

UM postal address P.O. Box 616
6200 MD Maastricht

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