Drs Mark Steins (M.M.H.M.G.)

Recente publicaties

• Mennens, K., Becker, M., Briker, R., Mahr, D., & Steins, M. (2025). I Care That You Don't Share: Confidentiality in Student-Robot Interactions. Journal of Service Research, 28(1), 57-77. https://doi.org/10.1177/10946705241295849

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• Merx, Q., Steins, M., & Odekerken, G. (2025). The role of psychological comfort with service robot reminders: a dyadic field study. Journal of Services Marketing, 39(10), 1-14. https://doi.org/10.1108/JSM-12-2023-0476

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• Phillips, C., Odekerken-Schroder, G., Russell-Bennett, R., Steins, M., Mahr, D., & Letheren, K. (2025). Service robot-employee task allocation strategies: well-being within the intrusion challenge. Journal of Service Management. Advance online publication. https://doi.org/10.1108/JOSM-11-2023-0466

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• Mahr, D., Odekerken-Schroder, G., & Steins, M. (2024). Service robots and innovation: An ecosystem approach. Journal of Product Innovation Management. Advance online publication. https://doi.org/10.1111/jpim.12756

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• Steins, M., Becker, M., Odekerken-Schröder, G., Mathmann, F., Mahr, D., & Russell-Bennett, R. (2024). Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, Article 114729. https://doi.org/10.1016/j.jbusres.2024.114729

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• Odekerken-Schröder, G., Mennens, K., Steins, M., & Mahr, D. (2022). The service triad: an empirical study of service robots, customers and frontline employees. Journal of Service Management, 33(2), 246-292. https://doi.org/10.1108/JOSM-10-2020-0372

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