We make IT work
The ICTS Servicedesk processes around 55,000 ICT requests from UM staff, students and local support staff every year. ICTS would like to know how satisfied or dissatisfied our end users are and has therefore a continious survey started.
Your feedback matters
We continuously strive to improve the quality of service provided by the ICTS Servicedesk and ICTS. We are very curious about the things we can do better. We see that this can be done in terms of communication, speed of response, quality of solution or information provision. You can give us your opinion in a few short questions.
It regularly happens that users submit several ICT requests per month to the ICTS Servicedesk. To prevent us from asking for your opinion too often, staff and students are asked to fill in the short questionnaire once a month at the most. Because of this system, evaluations are requested on random tickets!
We take every signal seriously, which is why an open comment field has been included. Perhaps you can just put things there that are not sufficiently highlighted elsewhere.
From the feedback, we would like to share the following tips:
- Call the ICTS Servicedesk in case of urgency. Only sending an email followed by a possible out office notification causes communication about this to stagnate unnecessarily.
- Check who your IT support is in advance, so you are not sent from ICTS to Local Support.
Wij are ICTS
Pushing boundaries, expanding horizons. At Maastricht University, we do this every day. Our students and researchers are blazing new trails. They go where no one has gone before. Each in his or her own way seeks to make a lasting impact on global challenges. Digitalization is an indispensable link in this process. It enables us to be in contact with each other anywhere in the world. That we share knowledge, make connections and inspire each other. It makes our work faster, easier and more fun. In a world where technological developments follow each other at breakneck speed, it is necessary to keep learning in order to stay ahead.
We work closely with our partners inside and outside the university. Together with you. You know where you want to go; we have the infrastructure and know-how to get you there. Because we know: together you get further than alone. This is how we help everyone within Maastricht University reach new destinations. We are ICTS. We make IT work.
