Skip to main content
  • Education
  • Research
  • UM in the world
  • Life@UM
  • News & events
  • About UM
  • Support
  • My UM

You are here

  1. Home
  2. Support
  3. During your studies
  4. Complaints Service Point
  5. Step-by-step plan for filing an objection, appeal or complaint
  6. Applicable deadlines for objection, appeal or complaint
  • Contact
  • NL
  • EN

Applicable deadlines for objection, appeal or complaint

It is important that you file an objection, appeal or complaint to the Complaints Service Point (CSP) on time. If you do not do this, your objection, appeal or complaint will be declared inadmissible.

Complaints Service Point

 complaintsservice[at]maastrichtuniversity[dot]nl

File an objection or appeal within six weeks

You must file your objection or appeal within six weeks after the date on which the decision that you do not agree with was sent. Is the period of six weeks too short to submit a sufficiently reasoned objection or appeal? Then ensure at the very least that within six weeks after the date on which the decision was sent, you file a “pro forma” objection or appeal.

In a pro forma objection or appeal you briefly state that you do not agree with a certain decision and that in a later email you will provide the reasons for the objection or appeal. After that you will be informed by the Advisory Committee for Student Affairs (AC) or the Board of Appeal for Examinations (CBE) about how much time you have for this.

Do you need help with this?

Then contact:

a student dean
the confidential adviser for students

If you file an objection or appeal too late

Did you not file either a pro forma or a standard objection or appeal with the CSP within six weeks? Then you have probably forfeited your right to object or appeal. 

The AC, on behalf of the Executive Board, or the Board of Appeal for Examinations will declare your objection or appeal inadmissible and your case will not be processed. So be sure to meet the deadline!

File a complaint within one or three years

Complaints about undesirable behaviour must be filed within three years after the behaviour occurred. Complaints about sexual intimidation do not have a limitation period.

Other complaints must be filed within one year.

Complaints Service Point

Postbus 616
6200 MD Maastricht
complaintsservice​@​​maastricht​university​.​nl

Share this page:

  • Facebook logo Facebook
  • Twitter logo Twitter
  • LinkedIn logo LinkedIn
  • Forward logo Forward
  • Pinterest
  • Reddit logo Reddit
  • Before your studies begin
  • During your studies
  • Your career
  • Services and facilities
  • UM employees
  • PhDs
  • ICT Services
  • Sports
  • University Library
  • Accessibility
  • Communications guide

Complaints Service Point

  • Filing an objection
  • Filing an appeal
  • Filing a complaint
  • Step-by-step plan for filing an objection, appeal or complaint
    • Applicable deadlines for objection, appeal or complaint
  • Reporting undesirable behaviour

UM postal address
P.O. Box 616
6200 MD Maastricht
The Netherlands

UM visiting address
Minderbroedersberg 4-6
6211 LK Maastricht
The Netherlands 
+31 43 388 2222

Follow us on Social Media
Facebook
Instagram
Twitter
LinkedIn
YouTube

Disclaimer

UM Privacy Statement

Feedback

  • Education
    • Why UM?
    • Pre-bachelor's
    • Bachelor's
    • Pre-master's
    • Master's
    • Excellence and honours programmes
    • PhD
    • Professionals
    • Exchange
    • Other courses
    • Innovating education
  • Research
    • Research institutes and themes
    • Graduate schools
    • PhD
    • Research Information Portal
    • Distinguished university professors
    • Professors
    • Maastricht Young Academy
    • Research quality
    • Integrity & ethics
    • Data Science @UM
    • Open Science
  • UM in the world
    • International Classroom
    • International programmes
    • Partnerships
    • Students
    • Staff
    • Alumni
  • Life@UM
    • Study in Maastricht
    • Work in Maastricht
    • Life in Maastricht
    • Relax in Maastricht
    • Sports in Maastricht
  • News & events
    • News
    • Calendar
    • Corporate events
    • Prospective student events
    • Blog
    • Newsletters
    • Press
    • UM web magazine
  • About UM
    • Organisation
    • Faculties
    • Service centres
    • Other offices
    • Alumni
    • Staff
    • Working at UM
    • Support the university
    • Recognitions
    • UM General Privacy Statement
    • Recognition & Rewards
    • Employability
    • Diversity & Inclusivity
    • Sustainability
    • Cybersecurity
  • Support
    • Before your studies begin
    • During your studies
    • Your career
    • Services and facilities
    • UM employees
    • PhDs
    • ICT Services
    • Sports
    • University Library
    • Accessibility
    • Communications guide