ICT Facilities
UM offers a range of ICT facilities to students, staff and guests. This includes WiFi, your UM account, different ways to print and an own desktop environment.
All services by ICTS
You can find an overview of all services that ICTS offers on our ICTS Self-Service Portal.
Manuals and ICT Services
ICTS Servicedesk provides manuals for various situations. You can find them below, and in the future also on the ICTS Self-Service Portal.
Visit the ICTS Self-Service Portal for a complete overview of our Services (login required).
Maintenance, Outages and IT projects
Consult our Outages page for current outages. There you can also find the ICTS maintenance calendar for scheduled maintenance.
Account and MFA
Visit our ICTS Self-Service Portal for everything about your account. If you want to change your password because you have forgotten it or it's due for a renewal, you can do so here.
Change your password and manage your account
Multi Factor Authentication
Email and Calendar
Visit our ICTS Self-Service Portal for everything about setting up your email app and default UM web settings.
Internet and WiFi
Visit our ICTS Self-Service Portal for everything about setting up your online connection.
Connect to UM WiFi
Connect to UM VPN
Quick start Eduroam
WiFi for guests (eVA)
Print, Copy and Scan
Please also visit our ICTS Self-Service Portal for even more information about printing at UM.
Software and Applications
Visit our ICTS Self-Service Portal for everything about working on UM computers.
Virtual Digital workplace (Employees)
Student Desktop Anywhere (Students)
Software for personal use
Access UM network shares on your own computer
Data storage
Visit our ICTS Self-Service Portal for everything about data storage solutions.
Cybersecurity
Rules and advice about the use of ICT services. Read more about cybersecurity here.
Visit ICTS Servicedesk Front Offices
ICTS Servicedesk City Centre and Randwyck Front Offices
Our library student assistants working for ICTS can assist you with most IT related questions. You can find them at the ICTS front offices in the UM Library locations at Grote Looiersstraat 17 (GL17) and Universiteitssingel 50 (UNS50).
Our ICTS Front Office is open from Monday to Friday from 10:30 - 17:00.
When the desk is not occupied you can contact us using the ICTS Self-Service Portal or phone: +31 43 388 5555.
Divergent opening hours ICTS Servicedesk Academic year 2025/2026
The ICTS Service Desk is closed on:
2026
- 5th of May: Liberation day
- 14th of May: Ascension Day
- 15th of May: Day after Ascension
- 25th of May: Pentecost Monday
- 2nd of July: ICTS team day
- 25th of December: Christmas
28th of December through 1st of January 2027: Christmas holiday