Using AI for consumer protection: creating AI based persona for mystery shopping
Caroline Cauffman obtained an NWO grant to carry out a feasibility study for a tool that automatically creates personas and automatises mystery shopping by consumer authorities. The project will be carried out in cooperation with the Dutch Authority for Consumers and Markets (ACM) and the Qatar Computing Research Institute led by dr. Jim Jansen.
The project will start in the academic year 2020-2021 and it will run over a period of 1 year.
More information on the awarded projects
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