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S. Steens

Recent publications
  • Janssen, S., Stops, M., Steens, S., Özgül, P., Rounding, N., Dijksman, S., Montizaan, R., Levels, M., Fouarge, D., Eijkenboom, D., Graus, E., & Fregin, M.-C. (2025). Artificial Intelligence in the Workplace: Insights into the Transformation of Customer Services. Web publication/site, Institut für Arbeitsmarkt und Berufsforschung (IAB). https://doi.org/10.48720/IAB.FOO.20250422.01
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  • Fregin, M.-C., Rounding, N., van der Velden, R., Levels, M., Özgül, P., & Steens, S. (2025). Erfahrungen mit experimenteller Forschung: Erkenntnisse aus einem ko-kreativenForschungsprojekt zu den Auswirkungen von KI in Unternehmen. (pp. 1-11). ROA. ROA External Reports Vol. 09a No. ai:conomics Policy Brief March 2025
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  • Fregin, M.-C., Rounding, N., van der Velden, R., Levels, M., Özgül, P., & Steens, S. (2025). Experiences with experimental research Lessons from a co-creative research project on AI effects in companies. (pp. 1-9). ROA. ROA External Reports Vol. 09a No. ai:conomics Policy Brief March 2025
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  • Horck, S., Steens, S., & Kaminski, J. (2024). Synergizing human insight and machine learning: A dual-lens approach to uncovering healthcare research and innovation outcomes. International Journal of Information Management Data Insights, 4(2), Article 100284. https://doi.org/10.1016/j.jjimei.2024.100284
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  • Eijkenboom, D., Dijksman, S., & Steens, S. (2024). How Do Employees Perceive AI’s Role in Performance Evaluation and Skill Gap Identification? (pp. 1-8). ROA. ROA External Reports Vol. 008 No. ai:conomics Policy Brief October 2024
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  • Eijkenboom, D., Dijksman, S., & Steens, S. (2024). Wie nehmen Beschäftigte die Rolle von KI in der Leistungsbewertung und Weiterbildung am Arbeitsplatz wahr? (pp. 1-9). ROA. ROA External Reports Vol. 008 No. ai:conomics Policy Brief Oktober 2024
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  • Dijksman, S., Eijkenboom, D., Fouarge, D., Fregin, M.-C., Graus, E., Janssen, S., Levels, M., Montizaan, R., Steens, S., & Stops, M. (2024). Künstliche Intelligenz in der Arbeitswelt: Wie KI-unterstütztes Training die Gespräche im Kundenservice verändert. Web publication/site, Institut für Arbeitsmarkt und Berufsforschung (IAB). https://doi.org/10.48720/IAB.FOO.20241008.01
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  • Fleck, L., Fregin, M.-C., & Steens, S. (2024). Die Auswirkungen von KI am Arbeitsplatz messen: Co-Creation eines Forschungsansatzes mit Unternehmen. (pp. 1-8). ROA. ROA External Reports Vol. 007 No. ai:conomics Policy Brief Oktober 2024
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  • Fleck, L., Fregin, M.-C., & Steens, S. (2024). Measuring the Effects of AI in the Workplace: Co-Creating a Research Approach with Companies. (pp. 1-7). ROA. ROA External Reports Vol. 007 No. ai:conomics Policy Brief October 2024
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  • Fouarge, D., Steens, S., & Wetzels, M. (2024). Behavioural Effects of Providing Labour Market Information to Students Evidence from an Eye-tracking Pilot Study. Maastricht University, Research Centre for Education and the Labour Market. ROA Technical Reports No. 004 https://doi.org/10.26481/umarot.2024004
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