SBE students conduct market research for Zalando

On 28 March 2019, Maastricht University had the pleasure of welcoming two high-level representatives of Zalando online fashion store as jury members for determining the best marketing research project (MRP) as part of the Marketing & Supply Chain Management course. They were Christian Klein, Operations Manager Process Management and Daniel Rausch, Business Developer.

Marketing & Supply Chain Management is a 2nd-year International Business bachelor's course. It looks in an integrated manner at how supply chains makes products and services available to consumers and to what extent this lives up to promises by marketers. Marketing research is an essential first step for understanding customer demand and needs. MRP, therefore, is an essential part of the course – within 7 weeks students learn about the principles of marketing research and get to design as well as implement full-blown marketing research to examine an SCM-related problem from a consumer point of view. The generated insights are then used to develop concrete and managerially relevant recommendations for optimising and streamlining SCM processes.

After a successful first edition last year, Zalando decided to let our students work on yet another topical managerial challenge: the European online fashion retailer would like to know what kind of additional benefits to offer around its new service Zalando Plus to attract more customers. Currently rolled out in Germany and Switzerland, Zalando Plus is an all-round service tailored to their needs and includes elements such as exclusive offerings, premium delivery, easy return handling, and personal style advice. Zalando intends to integrate the insights provided by the students when rolling out the service to more markets across Europe.

Christian Klein, Operations Manager Process Management, introduced the management challenge in the opening lecture of the course. Throughout the course, 39 student teams across 12 tutorial groups were busy with translating the management challenge into a researchable problem statement, identifying relevant research questions, developing an appropriate research design, collecting data by means of an online survey, analysing gathered data in SPSS, and interpreting the research results to formulate recommendations for Zalando. Congratulations to the winning team composed of Indrė Butaitė, Melle Evers, Julien Marro, and Luisa Wortmann.

SBE Zalando

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