The Business Intelligence & Smart Services (BISS) institute is a collaboration between Maastricht University, Zuyd University of Applied Sciences, and the Open University. BISS carries out excellent, fundamental and applied research in the field of Business Intelligence and Smart Services. BISS further facilitates co-creation between professionals, researchers and students and conducts talent development for both students and professionals. BISS is active in three areas of expertise: data ecosystems, data analytics, and decisions & impact, developing innovative services with a social-economic impact.
It is the vision of BISS to use data to add social value to society. Research at BISS revolves around three inextricably linked research lines: data ecosystem, data analytics, and decisions & impact. These three fields offer inspiration and guidelines for this in the many BISS activities. The four sectors that BISS research focuses on are: the financial sector, healthcare, education, and citizenship. Specific problems and topics in these sectors provide inspiration for the theoretical and applied research that is carried out at BISS institute. The results are yielded in different forms and contribute to further research or solutions to these socially relevant issues.
BISS contributes to associate, bachelor’s and master’s programmes related to data science, business intelligence, and smart services, which are offered by several Brightlands partners. BISS has also developed several training and educational programmes and modules on data science and smart services for industry professionals. We also invite students to help complete projects dealing with big data, data analytics, customer experience, decision-making, and service design in multidisciplinary teams with business strategists and academic researchers.