D. Eijkenboom
Key publications
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Eijkenboom, D., Fregin, M.-C., de Grip, A., Horck, S., & Steens, S. (2026). Hybrid human-AI coaching: experiences of coaches and agents in a customer service environment. Coaching: An International Journal of Theory, Research and Practice, 19(1), 154-172. https://doi.org/10.1080/17521882.2025.2588290More information about this publication
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Velasco, L., Levels, M., Ferres, J. L., & Eijkenboom, D. (2026). From Brain Drain to Brain Regain: Mobilizing Global AI Talent Locally. In A. Fitz-Gerald, V. Ganesh, M. Niazi, & M. Sacit Herdem (Eds.), Foundational Principles of AI Governance and Policy (1 ed., pp. 91-104). Springer, Cham. https://doi.org/10.1007/978-3-032-05588-0_6More information about this publication
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Janssen, S., Stops, M., Steens, S., Özgül, P., Rounding, N., Dijksman, S., Montizaan, R., Levels, M., Fouarge, D., Eijkenboom, D., Graus, E., & Fregin, M.-C. (2025). Artificial Intelligence in the Workplace: Insights into the Transformation of Customer Services. Web publication/site, Institut für Arbeitsmarkt und Berufsforschung (IAB). https://doi.org/10.48720/IAB.FOO.20250422.01More information about this publication
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Bakens, J., Eijkenboom, D., Fouarge, D., van Guilik, N., Pestel, N., & Seifert, F. (2025). Kansrijk kiezen in het MBO: Overwegingen van jongeren bij hun studiekeuze. ROA. ROA Reports No. 007 https://doi.org/10.26481/umarep.2025007More information about this publication
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Eijkenboom, D., Dijksman, S., & Steens, S. (2024). How Do Employees Perceive AI’s Role in Performance Evaluation and Skill Gap Identification? (pp. 1-8). ROA. ROA External Reports Vol. 008 No. ai:conomics Policy Brief October 2024More information about this publication
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Cobben, L., Eijkenboom, D., & Bakens, J. (2025). Transferwaarde groene opleidingen. ROA. ROA Reports No. 003 https://doi.org/10.26481/umarep.2025003More information about this publication
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Bakens, J., & Eijkenboom, D. (2025). Arbeidsmarktmonitor voor de groene sector 2024. ROA. ROA Reports No. 003 https://doi.org/10.26481/umarep.2024003More information about this publication
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Dijksman, S., Eijkenboom, D., Fouarge, D., Fregin, M.-C., Graus, E., Janssen, S., Levels, M., Montizaan, R., Steens, S., & Stops, M. (2024). Künstliche Intelligenz in der Arbeitswelt: Wie KI-unterstütztes Training die Gespräche im Kundenservice verändert. Web publication/site, Institut für Arbeitsmarkt und Berufsforschung (IAB). https://doi.org/10.48720/IAB.FOO.20241008.01More information about this publication
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Cobben, L., Eijkenboom, D., & Bakens, J. (2025). Transferwaarde groene opleidingen. ROA. ROA Reports No. 003 https://doi.org/10.26481/umarep.2025003More information about this publication
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Eijkenboom, D., Fregin, M.-C., de Grip, A., Dijksman, S., & Steens, S. (2024). AI and Employee Perceptions: Impact of AI-Assisted Training in a Customer Service Environment. Poster session presented at ai:conomics Summit, Berlin, Germany. https://aiconomics.eu/en/findings-insights/scientificpostersMore information about this publication