Here you can find information about using the printers within Maastricht University (UM).
|Printing from your computer or mobile device||Reprografic services|
|Quick Start Part 1: Start printing (Students/Guests)||How to order readers|
|Quick Start Part 2: Using the printers||How to register in the portal|
|Registering your UM Card||Price List Repro|
|MyPrint instructions; printing, scanning and copying|
|MyPrint on Mac; installing printer driver||
Portals for ordering hardcopy in bulk
|Printing labels and printing on stationary paper||UM Staff|
|FAQ||UM Student Readers and Repro|
For more information you can contact ICTS Servicedesk at 043 38 85555.
All QSP's are open from 8:30 - 17:00
Prices printing and scanning
|A4 black / white||€ 0,03|
|A4 color||€ 0,15|
|A3 black / white||€ 0,06|
|A 3 color||€ 0,30|
|Scan per page||€ 0,01|
Frequently Asked Questions (FAQ)
What is an MFP?
What is Follow You printing?
What is Ricoh myPrint?
How does Follow You printing work?
How secure is Follow You printing?
How long will my print job be stored?
Can I print from my own devices?
Do I need to create an account for myPrint?
Create and use Guest account
Should I accept the terms first?
Is there a manual available?
2. Using the UM-card
3. Working with print credit
How do I buy print credit?
My credit is insufficient.
Is there a maximum credit?
How much does a print cost?
Can I transfer credit to another account/student?
How long is my credit valid?
Where can I check my credit?
Can I view my transactions / Print jobs? (Prepaid users only)
Transfer residual MyPrint credits
4. Printing, scanning and copying
How do I print?
How can I set up the myPrint App on my iPhone or iPad?
How do I print from my iPhone or iPad?
How can I set up the myPrint App on my Android phone or tablet?
How do I print from my Android phone or tablet?
How do I set the driver on my own laptop or home PC?
I am unable to install the myPrint driver, what should I do?
How do I print from my laptop?
How do I print from home or on the go?
How can I print via e-mail?
How do I print via the website https://myprint.maastrichtuniversity.nl?
How do I print in color?
How do I scan a document?
How do I scan a 2-sided document?
How do I copy a document?
How can Guest users print?
How do I report a printer failure, problems with print credits or payments?
Can I get a refund?
The printer displays a red light and my documents aren’t printed.
Prints are charged incorrectly! (Mainly Students)
Toner bottles in the regular waste
The printer stops printing?
The printer is out of toner or out of paper.
I cannot set up / log in to the MyPrint App
I am unable to print in colour. The printer even gives the option “Force B/W”, but the prints always come out in Black and White
I am an employee and therefore do not purchase print credit. However in the upper right corner of the display a large negative balance is shown. How is this possible and do I need to worry about abuse of my print budget?
There are black / coloured lines on my scanned pages when I use the autofeeder for feeding the originals. How is this possible?
I employ students. So far they used a department print card to print on the Canon printers. However on the Ricoh machines no department cards exist anymore. Do I need to “”buy”” personal UM Cards for all my students?
Can I request a credit transfer from my Myprint account from Zuyd myPrint.zuyd.nl.) to myPrint UM (myprint.maastrichtuniversity.nl)?
I created a document in another Office Suite (OpenOffice / LibreOffice / ...).
Can I scan duplex originals using the automatic feeder? The scanner now only scans one side of the originals.
Can I use other cards or a phone to link my UM account on the Ricoh printers?
In SAP I cannot change the print properties. As a result I cannot print single‑sided.
I lost my UM card, how do I unlink my MyPrint account to prevent others to copy on my budget?
Prints from my Mac are not delivered to the MyPrint printers. They keep hanging in the local queue. Sometime I see a warning flash by that the server cannot be found.