Prof Dr Jos Lemmink (J.G.A.M.)
Key publicaties
Henkel, A. P., Boegershausen, J., Rafaeli, A., & Lemmink, J. (2017). The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility. Journal of Service Research, 20(2), 120-134. https://doi.org/10.1177/1094670516685179
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