Forgotten your password?

To logon to MyUM (the intranet of Maastricht University) and several other UM IT services a valid UM user account is required. In case you forgot your password, contact the support unit for the individual user group you are a member of (Students, Employees, Alumni).

Students & employees
Best use the My Account self service  

Alternatively you can request a password change at one of the two Front Offices of the ICTS Servicedesk. The contact details and opening hours are shown at the right side of this website. Don't forget to take your UM card and a valid identity card.

Staff
If you registered an alternate e-mail address in the My-Account self-service portal use that service to request a password reset link via My Account self service  

Alternatively contact your Local Support (LO) to reset the password. He can provide you with a new password. AthenaDesktop users can contact the ICTS Servicedesk directly.

Alumni
In case you forgot your username (your student/alumni ID number), please send an email to the  Alumni Office
In case you forgot your password you can request a new one via My Account self service    

ICTS Servicedesk

+31 43 388 5555
Mon to Fri
08:00 - 17:00 
 Servicedesk

 Self-service desk (Only via Maasnet or VPN)