Students

This FAQ offers the answers (as far as possible) to the most frequently asked questions. The list will be updated continuously. Select your topic here:

Students - education

Where can I find information about online education?
General information about online education can be found here: www.maastrichtuniversity.nl/online-education-um. You can find specifc information regarding your courses in the Student Portal.

Are my timetable and course details accessible?
The Student Portal is available for all information about your study programme, including your timetable, course details and results.

How will education proceed in periods 5 and 6?
Just as at the end of period 4, teaching and examinations will, in general, be offered online in periods 5 and 6.

What happens when education in the UM buildings is possible again?
Then, there is an important exception to this general rule of online education: If, after 1 June, it is possible for you to be taught on the university's premises, programmes with practicals, skills trainings and lab training will be able to cover these compulsory parts of the curriculum. These will be taught under responsible conditions in the appropriate university facilities. Please note that, as soon as the situation permits, if you are in these types of programmes, you may be asked to return to the university.

Is there an attendance requirement for students in periods 5 and 6?
No. There will be no attendance requirement for students in periods 5 and 6. If certain programme components require the participation of students (e.g. group assignments) during distance learning, you are expected to participate and we strongly recommend that you do so actively. If you are unable to do so for health reasons or because you lack the necessary facilities, please report this to the course coordinator.

How can I contact my tutor/course coordinator?
You can reach them via the regular channels e.g. Maastricht University email account or your Student Portal

If my exam(s) are postponed, I might incur a study delay and/or graduate later than planned. This could mean that I have to stay enrolled for longer and pay more in tuition fees. Will these costs be waived or reimbursed?
We hope to be able to answer this question as soon as possible.

If the exam format is changed, where can I find information about this?
Your course coordinator will send you an update about your exams. Please check your Maastricht University email account and the announcements in the Student Portal regularly.

Now that education is moving online, there’s no need for me to stay in Maastricht. Can I travel home?
Whether you decide to go home or not is up to you. If you do leave, please take into account the relevant international travel advisories. Be aware that you will be expected to be present again as soon as offline education resumes.

If I go home, will time differences be taken into account with online education?
Your course coordinator will determine how online education is to be organised. This may be synchronous with the regular schedule, or asynchronous. For synchronous education, you will need to be available regardless of time differences.

How is online education organised (individually or in teams)?
Your course coordinator will determine how online education is to be organised. You may be required to work with other students, though that work will be done online. Please check your Maastricht University email account and the announcements in the Student Portal regularly.

Is postponement of the Binding Study Advice (BSA) possible?
It is conceivable that more first-year bachelor's students than normal will soon fail to meet the Binding Study Advice (BSA) requirement for the 2019/20 academic year. These students will be granted a postponement and the opportunity to obtain a positive BSA in the 2020/21 academic year. Students who do meet the BSA requirement will of course receive a positive BSA this academic year.

The procedure will be as follows:

  • Students who meet the BSA requirement within the 2019/20 academic year will receive a positive BSA this academic year;
  • The postponement applies to students who started in the academic year 2019-2020;
  • Everyone who has not met the BSA requirement at the end of the year will be 'retained' (=postponed). They will receive a recommendation, but it will not be binding;
  • In the case of a postponed BSA, an additional requirement is formulated in addition to the BSA requirement, in which the study progress will be monitored in year two. This responsibility lies with the study programmes. The aim is to give students clarity about what the conditions are for them to be able to continue following the study programme, so that they can still receive a positive BSA in the 2020/21 academic year;
  • In this case, students are asked to formulate an action plan in consultation with their study advisor. The study programmes are aware of their duty of care towards the student and will facilitate this support. 
  • For FHML courses without a BSA, but with grade requirements for transition from one study year to the next, this will also be applied generously. The chance of study success is paramount for us.  

What happens if my study progress is delayed due to the coronavirus?
Each situation will be looked at individually. Maastricht University is dedicated to minimising the negative effects on study progress as much as possible. If you are concerned that your study progress is going to be delayed, contact your study adviser.

I’m due to graduate. Will the scheduled ceremony still take place?
You will be informed by your faculty/programme about this.

I have been allocated special provisions. Do these also apply to online education/online exams?
Your faculty will take the allocated provisions into account. If you have questions about how the provisions are to be implemented, please contact your faculty study adviser or Board of Examiners.

If you need additional provisions, or if problems arise due to the switch to online education, please send an email to Disability Support.

Do I have to request special provisions for online exams?
Any exam provisions already allocated to you are also applicable to online exams. If you have been given additional exam time, for example, this also applies to online exams. You do not need to request this again. In case of doubt, please send an email to Disability Support.

More information is available on our website.

Can I get software tools to support online studying?
Due to the consequences of the coronavirus, all UM students (even students who are not in possession of a dyslexia statement) can temporarily apply for a TextAid ReadSpeaker license until 31 July 2020. TextAid is an online tool that provides reading, writing and studying literacy support. If you want to use this free license until 31 July 2020, go to the TextAid website and sign in by clicking on ‘Sign in with Office 365’. If this doesn't work, send an email with the subject line 'Request TextAid' and your student ID to Disability Support.

Students - general 

I cannot come to the university because of the coronavirus. Do I still have to pay tuition fees?
Many tutorials, lectures and exams are offered online, so students will be able to attend classes and exams from home. Based on the UM Enrollment Provisions 2019-2020, you have to pay tuition fees if you are registered as an UM student. 

There are important rights attached to the payment of tuition fees such as the related formal enrolment as a student. In addition, the participation in education or the possibility to obtain a diploma has a valid enrolment as a precondition On a broader scale, the university does not receive any funding for the student’s education without a valid enrolment. In short, tuition fee payment is a complex matter, with which we have to be extremely careful in light of the interests of both students and the university.

For students who have lost their part-time job, the obligation to pay tuition fees can be a heavy burden, especially if they cannot make use of the extensive loan options at DUO. UM understands the uncertainty and financial burden experienced by students in these times. However, UM is dependent on the Ministry of Education, Culture and Science for changes regarding the payment of tuition fees. A decision on the (partial) refund of tuition fees due to the coronavirus pandemic must be taken on a national level. The Dutch universities will therefore discuss this subject in The Hague with urgency.

How can I work safely use online facilities?
You can find information about cyber security here.

Where can I find useful manuals?
Click here to find our manuals. Additional information on IT support can be found at ICTS’s SelfServicePortal and on the Support page of the UM website.

How can I access UM files? 
Via the UM drive website at https://umdrive.maastrichtuniversity.nl you can download and upload files without the need to log into the Student Portal. 
Please note: Do not keep files on non-UM computers! Download your files, upload your changes and then delete the file from your computer (and don't forget to empty your recycle bin afterwards). 

Can I still book a room to meet with fellow students?
It is still possible to book a room online using ResourceBooker. However, the university buildings are closed to students until further notice. We strongly advise you not to gather with fellow students and to keep your distance from other people.

Can I still meet with fellow students on the UM premises?
No, all UM buildings are closed as of 16 March. Please follow the recommendations of the RIVM regarding physical contact. 

How should I set up my workstation at home to meet ergonomic standards?
In many cases, a home workstation will not meet the minimum ergonomic standards. Follow the VSNU's instructions on the height of your chair and desk and the distance to the monitor. Be sure to alternate working at your desk with regular, short breaks involving physical movement.

If I am sick, should I report that?
As there is currently no attendance requirement for students, you are not required to call in sick to the university. 
We urge you, out of concern for our students and staff as well as public health, to inform your supervisor if you have tested positive for the coronavirus or if your family doctor suspects that you have developed COVID-19. You can do that by notifying the UM helpdesk: +31 43 388 5388 (Monday–Friday: 08.30–17.00 and Saturday–Sunday: 10.00–16.00), email: study[at]maastrichtuniversity[dot]nl 

Where can I print?
Because the UM buildings are closed for students, it is not possible to print there. We want to ask you to work online as much as possible and not to print. If it is necessary to print, try to find printers in your social network or buy an inexpensive printer online (possibly together with others).

Where can I find news and other information in English?

  • The Facebook group ‘NOS in English’ translates the coverage from this national public news channel on a daily basis. 
  • Match Maastricht connects students with local social initiatives that need help. Additionally, The Match facebook group Connect&Support provides a social and positive environment for all inhabitants of Maastricht.
  • The government website The Netherlands and You offers up-to-date information about, among other things, travelling to the Netherlands during the coronavirus pandemic.
  • You can find news and information about region Maastricht at News in English - RTV Maastricht.

I’m an EU student and I won’t be able to meet the 56 hours per month work requirement due to the coronavirus. What does this mean for my study finance?
Please refer to the DUO website for information on this topic.

My work placement has stopped or been postponed due to the coronavirus. How do I stop my public transport compensation for students abroad or my grant for students living away from home?
Please refer to the DUO website for information concerning this topic.

What can I do if I’m experiencing financial difficulties due to the coronavirus?
Please refer to the DUO website for more information.

Complaints Service Point
How can I file an objection, an appeal or a complaint?
You can file an objection, an appeal or a complaint through the Complaints Service Point (CSP) by email. You can also sent an email for any questions about filing an objection, an appeal or a complaint. Click here to read more information. 

Incoming exchange students

Do I need to go home?
Not unless you are required to do so by your home university. Otherwise, you can remain in Maastricht to complete your semester abroad through online education.

My home university wants me to return. What should I do?
If your home university is requiring you to return, it is advisable to do so. Please take into account the relevant international travel advisories and inform your contact person at the International Relations Office of your UM faculty of your departure.  

How can I obtain the required study credits if I interrupt my semester abroad?
If your home university requires you to return, you will have to discuss with them how to make up for the missing credits. Depending on the course, it may be possible to obtain credits for period 4 through online education. 

How can I obtain the required study credits if I interrupt my semester abroad?
If your home university requires you to return, you will have to discuss with them how to make up for the missing credits. Depending on the course, it may be possible to obtain credits for period 4 through online education.

I want to go home, due to the Corona virus. What should I do with my residence permit?
Please hold on to your residence permit until you get home. Due to airport restrictions it is important you hold onto your residence permit in case you need to prove your legal status. Your residence document is the property of the Dutch government. You must, therefore, return your residence document after you arrive in your home country.You can send your document to:

IND Bureau Documenten
P.O. Box 7025
8007 HA Zwolle
The Netherlands

Kindly invalidate the document before mailing it. You can do this by making a cut in the document or perforate it. Please do not cut the document in half.

Before you leave the Netherlands, be sure to deregister from the Personal Records Database (BRP) of your municipality. For Maastricht, simply send an email to post[at]maastricht[dot]nl, stating your name, local address and date of departure. Please also include a scan or photo of your passport.

Immigration:

  • If you informed the municipality of your departure from the Netherlands, you do not also need to report this to Immigration.
  • If you did not inform the municipality of your departure, please follow these instructions.

I want go home, due to the Corona virus, but there are no flights to my home country.
Your residence permit is valid for all Schengen countries. Check and see whether flying home from another country is still a possibility. It is important to keep following the news, so you are always up to date.

I wish to visit the Visa office, can I still do this?
At the moment the student services center is closed until further notice. You can therefore not visit our office in person. We are able to answer your questions by e-mail using visa[at]maastrichtuniversity[dot]nl

I have opened a bank account. How can I get my deposit back?
Please send an e-mail to visa[at]maastrichtuniversity[dot]nl with your full International Bank Account Number (IBAN), your name as on the bank card and your student ID-number. We will then transfer the deposit within max 5 working days.

If you want to have your deposit transferred to a non-Dutch bank account, we need more details:

  • name (exactly as on the bank card) and full address of the account holder
  • name and full address of the bank
  • the BIC- and/or SWIFT-code of the bank
  • the IBAN-code of the account, if any (please refer to http://en.wikipedia.org/wiki/ISO_9362 for more information)
  • the account number
  • your full name and date of birth if different from the account holder.

What happens to my pending visa or residence permit (extension) application?
Procedures will continue normally as much as possible. Keep an eye on both your personal and UM e-mail.

Before you leave the Netherlands, be sure to deregister from the Personal Records Database (BRP) of your municipality. For Maastricht, simply send an email to post[at]maastricht[dot]nl, stating your name, local address and date of departure. Please also include a scan or photo of your passport.

Immigration:

  • If you informed the municipality of your departure from the Netherlands, you do not also need to report this to Immigration.
  • If you did not inform the municipality of your departure, please follow the instructions.

What happens to my residence permit if I stay in Maastricht?
Nothing. You simply stay until the end of the semester, then follow the normal procedure as described above.

Will exchanges in the autumn of 2020 proceed?
At the moment, that is not clear. As soon as we know more about that, you will be informed.

Outgoing exchange students/internship students 

Is it safe to stay abroad?
If you are worried about your situation or if you are unable to complete your internship or education abroad successfully, we advise you to leave the country you are in and return to Maastricht or to what you consider your home address.

*UPDATE* I am abroad and want to return to the Netherlands, but can no longer book a return trip. What can I do? 
Are you a student abroad who wishes to return, then register with the repatriation platform managed by the Dutch Ministry of Foreign Affairs and with your embassy and/or consulate in your country of residence. Additionally, we are actively participating in the Platform Integral Safety that brings together Dutch universities and universities of applied sciences and stands in contact with the Dutch Ministry of Foreign Affairs, with whom individual cases are discussed and solutions sought for.

We also remain in close contact with partner universities abroad who are facilitating the repatriation of their exchange students at UM. 

This process will continue until all students and staff that want to return home have been able to do so.

Please also report to your faculty’s International Relations Officer as soon as possible via the contact email address or telephone number.

What about the costs?
We realise that in the current circumstances some of you might incur additional costs to travel back to the Netherlands. We assume that you first try to have these costs reimbursed through the appropriate channels​. Should that approach fail, please notify us. We will then determine internally (with the six faculties) and externally (with other universities and with the Netherlands Ministry of Education) how we can deal with these cases appropriately and within the means of the university.

I planned to do an internship/go on exchange. What should I do?
If you plan to go abroad for an internship or exchange, we strongly advise you not to do so in the current situation.

What if this causes me to incur a study delay?
For students who are not able to complete their experience abroad or for students who are unable to go abroad at all, your study programme will provide replacement study assignments as much as possible so that the loss of ECTS points and corresponding study delays can be avoided.

If you have specific questions about the information above, the faculties will provide you will more details.

I’m doing an internship/studying at a different university in the Netherlands or abroad. Who can I direct my questions to?
Your first point of contact is the organisation at which you are conducting your internship or the university at which you are studying abroad. In principle, you can follow whatever policies they have in place. Please inform your UM internship supervisor and/or your UM faculty’s Education Office of any agreements made.

Will exchanges in the autumn of 2020 proceed?
At the moment, that is not clear. As soon as we know more about that, you will be informed.​