Students

COVID-19-related FAQs

We understand that you may have concerns about the ongoing coronavirus situation, also in relation to the continuation of your studies at Maastricht University. This FAQ offers the answers (as far as possible) to the most frequently asked questions from students concerning the coronavirus and their studies. The list will be updated continuously. Select your topic here:​

 Students - education
  Students - compensation schemes
  Students - general
  Incoming student mobility
  Outgoing student mobility
  Questions on Erasmus+ exchange or internship programmes
  Questions about visas, residence permits and travel during COVID-19 (non-EU students)
  FAQ about Services and facilities
 Information about Student guidance and wellbeing

Students - education

Where can I find information about online education?
General information about online education can be found here. You can find specific information regarding your courses in the Student Portal.

Are my timetable and course details accessible?
The Student Portal is available for all information about your study programme, including your timetable, course details and results.

Does Maastricht University offer in-person education?
From 16 December 2020, education will be fully online. Due to the extended lockdown, we will also offer education fully online throughout Period 4 (February to early April), even if the lockdown in its current form and scope is lifted during Period 4. Please note that laboratory classes and exams will still take place on campus. In principle, there is no change in our exams policy. Take a look at the Student Portal or ask your own faculty how the education is set up for you.

Are the UM buildings open?
From Wednesday, 16 December 2020, the university libraries and all other study places will be closed with the exception of Grote Looiersstraat 17 where a limited number of study places will be made available to students who find it difficult to study at home. These include students with a disability, students with mental or physical problems, students who feel lonely, students with caregiving responsibilities, students who are parents and students who do not have adequate facilities to study at home.

If you fall into this category, you can reserve a place via the reservation app at the University Library. You can reserve one time slot per day, from 8.30 to 13.00 or from 13.00 to 17.00. Study places are always available for students with a functional disability. If it is difficult to use the app due to your disability or if all reservations are fully booked, please register for a study place via Ask Your Librarian. Check UB FAQ for more information.

I am concerned about being physically present on the grounds and buildings of UM after the lockdown because of COVID-19. What can I do?
Please note that due to the current lockdown, in principle the UM buildings are closed. Read the exceptions here. 
UM has drawn up a Safety Protocol in which measures are included so that a safe learning and working environment can be offered at UM buildings and grounds, even at the time of COVID-19, so that you can safely participate in all educational activities that are physically offered.
Would you rather not be physically present at UM because, for example, you are an informal caregiver or have a vulnerable health? Then contact the study adviser to discuss whether there are alternatives within your study programme. You can also contact the Health Counsellor for questions regarding COVID-19.

Students - compensation schemes

Is it possible to postpone the Binding Study Advice (BSA) for 2019-2020?
This year, first-year bachelor’s students at UM have been affected by both the cyberattack and the coronavirus. These exceptional times call for exceptional measures.

The amended regulations for the BSA are as follows:

  • Students who meet the BSA standard within the 2019-20 academic year will receive positive BSA for this academic year;
  • The BSA can be postponed for students who started their studies in the academic year 2019/20 and are still enrolled after February 2020 (this includes students who started their studies in February 2020);
  • Students who have not met the BSA standard at the end of their first academic year receive the advice ‘retained’ (i.e. postponed). These students receive BSA, but it is not binding;
  • In the case of postponed BSA, the advice will be given by the end of the second year of enrolment in the programme. The postponed advice is converted into positive advice if the student has met the BSA standard of the relevant programme. The student will receive negative advice if he/she has not met the agreed standard;
  • In the case of postponed BSA, students are asked to formulate an action plan in consultation with their study adviser. The study programmes are aware of their duty of care towards the student and will facilitate the required support.
  • For the FHML programmes without BSA, but with grade requirements for transition from one academic year to the next, the standards will be applied leniently in order to facilitate study success;
  • For students who started their first study programme in September 2018 or February 2019 and already received ‘retained’ advice (i.e. postponement of BSA) in the academic year 2018/19, a tailored approach is needed. Faculties will contact them through the study advisers to draw up an action plan.

What happens to the Binding Study Advice in 2020-2021?
Just like the 13 other Dutch universities, Maastricht University has lowered the norm of the Binding Study Advice (BSA) this academic year with a range of 10-15%, for all programmes that use a BSA standard. Please find an overview of the impact of the BSA leniency measure per individual programme here.

What happens if my study progress is delayed due to the coronavirus?
Each situation will be looked at individually. Maastricht University is dedicated to minimising the negative effects on study progress as much as possible. If you are concerned that your study progress is going to be delayed, contact your study adviser.
If you have a residence permit for study, COVID-19 is added as a separate extenuating circumstance for not meeting the Study Progress Requirement.

Will the institutional tuition fees temporarily be reduced for (non-EU) students?
UM wants to compensate regular students who paid the institutional tuition fees in the 2019/20 academic year, but who can demonstrate that they incurred such a study delay due to the corona crisis that they will not be able to graduate in the 2019/20 academic year. UM will temporarily reduce the institutional tuition fees for these students in the 2020/21 academic year for the period needed to obtain the missing ECTS to the level of the statutory tuition fees. This scheme therefore applies to students in the final phase of their programme who have to re-enrol because they did not have the opportunity to earn the missing ECTS before the start of the 2020/21 academic year.

The scheme has the following conditions:

  • You pay the institutional tuition fees
    This is the case if you are 1. a non-EEA student, or 2. an EEA student following a second bachelor’s programme or a second master’s programme.
  • You were scheduled to graduate in 2019/20
    The requirement is that you were enrolled for the entire 2019/20 academic year and did not unenrol at any time. Under normal circumstances – without having experienced a delay due to the corona crisis – you could have graduated in the 2019/20 academic year. In order to graduate, you must now re-enrol for the 2020/21 academic year.
  • Your graduation in the 2019/20 academic year has been delayed because of the corona crisis
    Your study delay was caused by coronavirus or corona-related measures. This could include the restrictive government measures as a result of COVID-19, which forced UM to switch to online education. As a result of this, medical internships, study abroad or compulsory internships could not take place, the supervision of your thesis was sometimes involuntarily not as adequate as it should be, or UM was unable to offer you an alternative for making up the missing ECTS before the start of the 2020/21 academic year. Your own illness or informal care responsibilities for others due to COVID-19 may also provide a valid reason for the corona crisis to have delayed your studies.

More information has been communicated directly to the students involved.

Do leniency rules apply during this period?
Students who have suffered a delay in their studies because of adjustments to the curriculum as a result of the corona crisis and who are not eligible for another corona compensation scheme offered by UM or the Office of Education (DUO) or Ministry of Education, Culture and Sport (OCW) can apply to the UM COVID-19 Leniency Committee.

I’m an EU student and I won’t be able to meet the 56 hours per month work requirement due to the coronavirus. What does this mean for my study finance?
Please refer to the DUO website for information on this topic.

My work placement has stopped or been postponed due to the coronavirus. How do I stop my public transport compensation for students abroad or my grant for students living away from home?
Please refer to the DUO website for information on this topic.

What can I do if I’m experiencing financial difficulties due to the coronavirus?
Please refer to the DUO website for information on this topic.

Am I eligible for financial compensation of my tuition fees?
Please refer to the DUO website for information on this topic.

Here you can read all about the compensation schemes Maastricht University offers.

Students - general 

Where can I find information about vaccination in The Netherlands?
Here you can read all about vaccination.

Where can I find information about studying during the lockdown?
Here you can read all about Study safely during the lockdown and Studying from home during the corona crisis.

How do we go to university safely?
From 16 December 2020, education will be fully online. Due to the extended lockdown, we will also offer education fully online throughout Period 4 (February to early April), even if the lockdown in its current form and scope is lifted during Period 4. Please note that laboratory classes and exams will still take place on campus. In principle, there is no change in our exams policy. Take a look at the Student Portal or ask your own faculty how the education is set up for you. Read all about "Study safely".

What to do if you have corona-like symptoms?
You can find more information here.

Are you travelling to or from a 'red' or 'orange' country to the Netherlands?
You can read all about travelling to and from countries or regions with code orange/red status here.

Can I still cross the German and Belgian border?
Employees and students residing in Belgium or Germany may be subject to the rules of the country of residence with regard to border traffic if the colour code changes to orange or red. You can read all about travelling to and from countries or regions with code orange/red status here.

Germany
You can also use this tool by Grensinfopunt Aken-Eurode to quickly check the current measurements within the Euregion Maas-Rijn. 

Belgium
Belgium will be stricter in ensuring that everyone works from home as much as possible. Here you will find more information about stricter measures. 

What about the obligation to submit a negative PCR (COVID) test when you re-enter the Netherlands as a student or employee?
Anyone returning to the Netherlands by plane, train, bus or ship from a high COVID risk area must be able to present a negative test result. This also applies to Dutch nationals. The negative test must have been taken no more than 72 hours prior to arrival in the Netherlands. In addition to the PCR-test all travellers must now present a negative “rapid test” result taken no more than four hours before departure. Please note: this is required in addition to the directive to quarantine at home after arrival. Therefore, even with a negative test result, travellers from a high-risk area still have to go into home quarantine. Border workers and border students are exempt from the measure and do not need a negative test result when travelling to the Netherlands for study and work purposes. Click here for more information.

How should I set up my workstation at home to meet ergonomic standards?
In many cases, a home workstation will not meet the minimum ergonomic standards. Here you will find more information on working or studying from home.

Incoming student mobility

The exchange policy remains unchanged during the current lockdown. For Fall 21 the exchange policy will be communicated as soon as possible. For Fall 21 the exchange policy will be communicated as soon as possible.

Will exchanges in spring 2021 proceed?
Incoming study exchange and internships at UM are allowed, in line with the applicable government regulations, which include a possible quarantine requirement upon arrival in the Netherlands and, for non-EU students, the requirement to obtain a letter of notification from the Immigration and Naturalisation Service (IND) prior to entering the country.

What will education look like?
From 16 December 2020, education will be fully online. Due to the extended lockdown, we will also offer education fully online throughout Period 4 (February to early April), even if the lockdown in its current form and scope is lifted during Period 4. Please note that laboratory classes and exams will still take place on campus. In principle, there is no change in our exams policy. Access to research facilities and the university library is currently limited.

After the lockdown, education at UM, both for degree and exchange students, will be on campus if possible and online only when necessary. This means that a large proportion of classes will take place in a blended format, combining physical and online education. However, a change of government regulations might result in a switch to online-only education.
In order to get an idea how education at UM will look like, or to take part in a virtual campus tour, please visit this webpage.

For further details, contact your host faculty offices for international relations/exchanges or visit this page.

What will extra-curricular activities and housing look like?
Housing is offered by the university’s guesthouse for students, the UM Guesthouse, whose prices range from € 350 up to € 700 per month. For the academic year 2020-2021, the UM Guesthouse will apply all necessary safety measures, including the designation of a separate area for incoming students required to temporarily self-isolate in line with government requirements.
Students can make an online reservation for the UM Guesthouse via: maastrichthousing.
In addition to the UM Guesthouse, there is a vast offer of private rentals available in the city.

For further information regarding extracurricular activities and housing, please visit the one-stop information platform for students My Maastricht via: https://mymaastricht.nl/.

How will UM take care of my safety?
From 16 December 2020, education will be fully online. Due to the extended lockdown, we will also offer education fully online throughout Period 4 (February to early April), even if the lockdown in its current form and scope is lifted during Period 4. Please note that laboratory classes and exams will still take place on campus.In principle, there is no change in our exams policy.

Across the university, strict security and hygiene protocols will remain in place to protect the UM community. Directional signs indicate in what directions one may walk, and we ask everyone to keep in mind the 1.5 meters social distancing rule, not only in the classrooms, but also in the corridors. There will be several hand disinfectants spread across the faculty buildings.

UM doctors will facilitate easy 24/7 access to (mental) health care and there is an academic hospital next to UM’s faculties of Psychology and Neuroscience and Health, Medicine and Life Sciences. With Maastricht being a compact city, allowing one to get around on foot or by bike, there is no need to rely on public transport.

In addition, a wide range of student and staff support services are available, consisting of faculty study advisors, career coaches, student and staff counsellors and psychologists. In acute crisis situations, a helpdesk is available 24 hours a day.

Read more about this topic on "Study safely in the time of corona". 

Who can I turn to for questions on home-quarantine when travelling from an orange/red labelled country to Maastricht?
Please check this page on for general rules concerning home-quarantine.

Outgoing student mobility 

The exchange policy remains unchanged during the current lockdown. For Fall 21 the exchange policy will be communicated as soon as possible.

In light of the current COVID-19 pandemic, it is Maastricht University’s (UM) top priority to ensure the safety and health of its students and staff. Therefore, together with all other Dutch universities, UM follows the travel regulations of the Dutch government and the National Institute for Public Health and the Environment (RIVM). These regulations allow for outgoing travel to countries with a safety colour code green or yellow and prohibit outgoing travel to countries with a safety colour code orange or red.

Can I do an exchange/internship abroad in spring 2021?
Based on progressive insight and after consulting with experts, the UM Executive Board has decided to continue exchange and internship programmes abroad in the spring 2021 semester (starting 4 January 2021) where possible.
UM has set certain criteria for the continuation of an exchange/internship abroad in the spring 2021 semester. These include:

1. Within Europe:

  • UM students are allowed to participate in exchange and internship programmes within the EU, Erasmus+ Programme Countries and Andorra, Monaco, San Marino, Switzerland, the Vatican City State, and the United Kingdom, if the Dutch government has assigned the destination a colour code green, yellow or orange travel advice.
  • Students are only allowed to travel to a code orange destination if the exchange or internship programme is offered fully or substantially in-person. An exchange or internship in a code orange region that takes place fully online is not allowed.
  • Exchange and internship programmes in regions with a colour code red are never allowed.

2. Outside of Europe:

  • UM students are allowed to participate in exchange and internship programmes outside of Europe, provided that the destination is included in the (regularly updated) EU Safe List. The EU safe list is based on a set of criteria (health and safety situation, and others). Do note that appearance on this list doesn’t guarantee continuation of your physical exchange/internship. See UM policy. The (lifting of) travel restrictions are up to the host country. Information on travel/entry restrictions in place should be made available on the websites of the relevant national authorities (e.g. Ministries of Foreign Affairs), and the host institution.
  • Students are only allowed to travel if the exchange or internship programme is offered fully or substantially in-person.
  • An exchange or internship in a code orange region that takes place fully online is not allowed.

Exemptions may be granted by the respective Faculty Board if the exchange or internship forms an essential component of the study programme and no alternatives are available. A list of essential exchange and internship programmes can be provided by the International Relations Office (IRO) and Internship Officers of the UM faculties.

What happens if my exchange/internship does not meet the criteria mentioned above?
Failure to comply with these regulations will automatically result in the cancellation of any (UM or external) grant the student may receive. In addition, the obtained credits (ECTS) for the exchange or internship component abroad will not be recognised by UM.
In exceptional circumstances, students confronted with an unforeseen last-minute change in the educational format of their host institution, due to COVID-19, can apply for a lenience policy. This regulation applies to outgoing UM Spring 2021 and Fall 2021 exchanges/internships abroad only.

The lenience policy applies if:

  • the student has travelled with UM permission to the host country 14 days or less (because of a mandatory quarantine) before the official starting date of the exchange/internship (as laid down in Erasmus+ grant agreement).

If, after arrival in the host country, there is an unexpected change from face-to-face (on-campus) to fully online education within this 14-day period, the UM student remains eligible for Erasmus+ funding and recognition of ECTS;

  • to be eligible for this lenience policy, students need to notify their faculty’s IRO at UM before the official start of their exchange/internship and provide proof of the arrival date (e.g. flight/train ticket, petrol receipt).

What about the costs?
Under certain circumstances, students whose Erasmus+ exchange or internship programme in the fall 2020 or spring 2021 semester is cancelled, can receive a (partial) refund of their cost. Please check the information on Force Majeure further down this page.
No UM-wide reimbursement scheme exists for exchanges/ internships outside the EU. Any (additional) costs incurred due to COVID-19 are borne by students or their private insurance.

What are the alternatives if my fall 2020 or spring 2021 exchange cannot take place?
In order to minimize the impact of the cancellation of your exchange programme on your study progress, the faculties offer you the following alternatives (subject to your faculty’s policy):

  • Follow an online exchange (if the partner institution offers this);
  • Take elective courses within your own UM faculty;
  • Participate in a UM-wide minor;
  • Postpone the exchange (if the respective UM faculty offers this).

Please contact your IRO to receive more information regarding these options.

What are the alternatives if my internship in 2020/2021 cannot take place?
In order to minimize the impact of the cancellation of your internship on your study progress, the faculties will inform you about alternative options. Please refer to your faculty’s international office or internship office for more information.

Where can I find the regulations and measures due to COVID-19 per country?
For updated information about the COVID-19 measures for a specific country, please check the OECD website

What are the consequences if my exchange/internship is cancelled or interrupted?
If the colour code changes from green/yellow to orange/red during your stay abroad or if you wish to return yourself, UM students must immediately contact the IRO and follow their instructions and, if possible, evacuate the country or region.
If it is not possible to return home, please inform the IRO and get in touch with the embassy or consulate in your country of residence. Please note that the Dutch government no longer facilitates repatriation due to the foreseen risk.

We will do our utmost to keep you informed and to assist if needed. However, be aware that the possible financial, academic and health consequences of an exchange or internship abroad are entirely at your own risk.

What kind of insurance do I need for my exchange/internship abroad?
Students are responsible for taking out private health and travel insurance. Please note that insurance companies do not always cover costs incurred due to the COVID-19 pandemic, especially when you are located in a code orange country. We strongly advise you to check this carefully.

UM exchange students are insured against legal liability, i.e. damage caused by UM students to third parties if intent or deliberate recklessness can be ruled out. Medicine students of FHML are additionally covered by the UM malpractice insurance.

However, students are responsible for and strongly advised to take out private liability insurance alongside the health and travel insurance in order to cover possible costs during their stay abroad.

Whom can I turn to if I have further questions or concerns?
We urge all students planning an exchange or internship abroad to remain in close contact with their International Relations Office (IRO) and Internship Officers. The IROs and Internship Officers can answer questions you might have, provide advice, information and instructions regarding the (safety) situation at the partner or internship organisation, and they can, if requested, mediate between the partner university or internship provider.

Questions on your Erasmus+ exchange or internship programme

Does the Erasmus+ force majeure regulation also apply in fall 2020 and spring 2021?
Yes, the Erasmus+ force majeure regulation also applies to certain situations in fall 2020 an spring 2021. Please check our flowchart for fall 2020 and our flowchart for spring 2021 for a full overview of when you can apply for the Erasmus+ force majeure regulation. These flowcharts apply to both exchange mobilities as well as internships.
Also check the travel advice issued by the Dutch Ministry of Foreign Affairs.

Please note that in spring 2021 you are allowed to travel to a host country with colour code orange if the majority of your mobility is physical (on campus or at the office).

What is force majeure?
For trips planned under the Erasmus+ programme, which have now been postponed, cancelled or suspended as a consequence of COVID-19, a situation of force majeure may apply. Check our flowchart for fall 2020 and our flowchart for spring 2021 for a full overview of when you can apply for the Erasmus+ force majeure regulation.

Before your mobility starts

The colour code of the Dutch Ministry of Foreign Affairs office has changed from green/yellow to orange/red before my exchange/internship has started. What are my options?
You have two options:

  • You can cancel your exchange/internship entirely. Inform your International Relations Office if you decide to do so. If you have already incurred costs, please read the Erasmus+ force majeure regulation below.
  • You can decide to start your exchange/internship online in your home country/Maastricht and travel to your host country as soon as the colour code changes to green/yellow (and for spring 2021 also to orange) for an on-campus/physical exchange/internship. Please note that 

    you are starting your mobility at your own risk, so you are not eligible for the Erasmus+ force majeure regulation if your host country goes back in lockdown.

    Please keep in touch with your International Relations Office on when you will travel to your host country and how long the period will be. You will only receive an Erasmus+ grant for the days you are physically in your host country if you have provided your International Relations Office with a rental contract  for the duration of your period physically abroad.

I have already incurred travel and/or accommodation costs for my Erasmus+ mobility programme, but my exchange/internship was cancelled / I prefer to start my exchange/internship online. What should I do?
You can apply for the Erasmus+ force majeure regulation when, at the time of signing your Learning Agreement, the Dutch Ministry of Foreign Affairs indicated a code green/yellow for your host country. Please email your International Relations Office the following documents within 2 months of cancelling your exchange/internship:

  • a screenshot of the negative travel advice for your host country when your exchange/internship would start (this can be found on www.netherlandsworldwide.nl/countries) or a letter from your host institution stating that the exchange/internship cannot start or will start online.
  • proof of payment of your costs for travel and/or accommodation* (bank statements) and a copy of the booked travel tickets
  • a statement from your insurance company stating that it does not cover these costs or an email from your landlord stating they cannot reimburse you these costs. If you do not have a travel insurance, please send a declaration that you do not have travel insurance.
  • your full name and student number.

*Please note that accommodation costs are assessed on a case-by-case basis. You are advised to include a “Corona-clause” in your rental contract stating that you will not be charged for a (late) cancellation due to COVID-19.

My host university/host organisation abroad offers me a Blended Mobility, where I can start with an online mobility in Maastricht/my home country and travel to the host university as soon as it is possible. Can I arrange this and receive the Erasmus+ grant?
Only partially. There are requirements before you are able to receive an Erasmus+ grant:

  • You will only receive the Erasmus+ grant for the duration of your exchange or internship that you spend on-campus/at location in your host country.
  • You will have to provide your rental contract to your International Relations Office to prove your time on-campus/on location in your host country.

  • You will have to inform your International Relations Office during your mobility on when you will travel to your host country and for how long.

  • You will have to provide the Statement of Host Institution/Traineeship Certificate after your mobility confirming the period you were on-campus/on location in your home country.

In case of a Blended Mobility, can I extend the online part of my mobility if the situation in my host country changes?
Yes, if you have agreed upon a Blended Mobility in your Learning agreement and a force majeure situation occurs where the extension of the online part of the mobility cannot be influenced by you, you can adjust the duration of your online mobility. Please note:

  • You will not receive an Erasmus+ grant for the online part of your exchange or internship in Maastricht/your home country.
  • If, due to COVID-19, the online part of your mobility in Maastricht/your home country is extended and the on-campus/at location part in your host country will be shorter than the required minimum duration of 2 months for an internship and 3 months for an exchange programme, you can apply for the Erasmus+ force majeure regulation. Please inform your International Relations Office and provide your rental contract of your time in your host country to do so. Make sure you arrange this all during your mobility and not afterwards.

Can I interrupt my online exchange or internship and continue the on-campus/at location part in the host country of my exchange/internship at a later stage?
Yes, if agreed upon by your International Relations Office you can interrupt your exchange or internship and defer your on-campus/at location exchange/internship in the host country at a later stage. Please note that you will have to plan the rest of your exchange or internship between 1 June 2020 and 31 May 2022.

Do I have to do the OLS assessment for a (partially) online exchange or internship?
Yes, for a (partially) online exchange or internship you will have to complete the OLS assessment before the start of the online (part of the) exchange or internship.

During your mobility

During my exchange/internship in my host country, the colour code of my host country has shifted to code orange/red. I would like to cancel the rest of my exchange/internship or shift to online education/remote working and return to Maastricht or my home country—what should I do?
If you cannot continue your exchange/internship in your host country, you can apply for the Erasmus+ force majeure regulation. Please note that you cannot apply for the Erasmus+ force majeure regulation if you started your mobility during colour code orange. This regulation was established by the European Commission to contribute to students’ costs for repatriation and/or accommodation abroad by providing the full Erasmus+ grant as per your grant agreement. If this amount is insufficient to cover these costs (which are not covered by your travel insurance), you can apply for a top-up to cover (a part of) the remaining costs.

You can apply for the force majeure regulation by emailing your International Relations Office the following documents within 2 months of cancelling your exchange/internship:

  • a screenshot of the negative travel advice for your host country when you left your exchange/internship (this can be found on www.netherlandsworldwide.nl/countries) or a letter from your host institution stating that the exchange/internship cannot be continued
  • a statement from the host institution/organisation indicating the actual start and end date of your exchange/internship and indicating when you started the online part of your exchange/internship.
  • If you followed the online part of your exchange/internship in your host country, please also include travel tickets and a rental contract for the duration of this online part of your exchange/internship.
  • If you incurred extra costs due to your repatriation (e.g. travel costs to go home or an accommodation that you cannot get cancelled) that are not covered by your travel insurance or cannot be reimbursed by your landlord:
     
    • proof of payment for your travel and/or accommodation costs (bank statements) and a copy of the booked travel tickets
    • a statement from your insurance company indicating that it does not cover these costs and/or an email from your landlord stating that you have to pay your accommodation costs. If you do not have a travel insurance, please send a declaration that you do not have travel insurance.
  • your full name and student number.

Which costs are covered by the Erasmus+ force majeure regulation?
The following costs are covered by the Erasmus+ force majeure regulation:

  • Travel costs from your host country to Maastricht or your home country if your home country is one of the programme countries of Erasmus+
  • Accommodation costs for the full months you have not lived in the accommodation if these costs are not covered by your landlord. Please note that these costs will be assessed on a case-by-case basis, we advise you to include a “Corona-clause” in your rental contract to protect you from paying extra cost if you have to cancel due a change in colour code of your host country.

The following costs are not covered by the Erasmus+ force majeure regulation:

  • Travel costs from your host country to any other country that is not a programme country of Erasmus+
  • Shipping costs for repatriation of your luggage or belongings left in your host country upon departure
  • Travel costs to collect your luggage or belongings at a later stage or to hand in keys for your room in your host country

Please note; there can be a maximum amount in place for the covered costs.

My host university/internship organisation does not offer online education/remote working. However, I feel safer in my host country than in Maastricht—can I stay here and keep my Erasmus+ grant?
No, you will only receive your Erasmus+ grant if you continue your studies/internship. If this is not possible, you can apply for the force majeure regulation. If you still wish to stay in the host country, you do so at your own risk.

After your mobility

Which documents should I hand in after my exchange/internship when I have done a Blended Mobility in my host country?
If you have done a Blended Mobility, where both the online and on-campus part were in your host country, you should hand in the following documents:

  • For exchanges: a transcript of records for the full duration of your exchange, online and on-campus combined.
  • For exchanges: a Statement of Host Institution stating which part of your exchange was done online in the host country and which part was done on-campus.
  • For internships: a Traineeship Certificate showing the full duration of your internship and indicating which part of the internship was done online in the host country.
  • For exchanges and internships: the regular documentation as required by Erasmus (i.e. the Participation Report) and required by your International Relations Office (e.g. an essay or other report).

Do I still have to submit a grades transcript or hand in my participation report?
If you are able to continue your exchange/internship online, you will have to meet the regular requirements of the Erasmus+ grant. This includes submitting the abovementioned documents.
If you have applied for the force majeure regulation for a cancelled mobility, please await the decision on your application. If force majeure is granted, you will not need to submit these documents.

General information

If I make use of the force majeure regulation, can I also apply for other compensation schemes?
In principle, once you have used the force majeure regulation you are no longer eligible for other compensation schemes. In exceptional cases, this possibility may be discussed on an individual basis.

Is there a deadline for applying for the Force Majeure regulation of Erasmus+?
Yes for each application, you have to apply within 2 months after the situation of your exchange/internship has changed.

Will I receive ECTS for both the online part in Maastricht/my home country and the on-campus/at location part in the host country?
Yes, as per agreement with your International Relations Office and your host institution or host organisation, the ECTS will be recognised for the full duration of your exchange or internship.

After granting of the force majeure regulation, does my cancelled exchange/internship still count towards the number of months allowed by Erasmus+?
If the force majeure regulation is granted for a cancelled mobility, the time you have spent abroad will not count towards the maximum of 360 days for your exchange/internship abroad. If you have chosen to continue your mobility online/remote, it will count towards the maximum of 360 days for your exchange/internship abroad. If you wish to do a new exchange/internship abroad later in your study programme, you can apply for the Erasmus+ grant again.

Questions about visas, residence permits and travel during COVID-19

Is the Netherlands in a lockdown and what does it mean?
Yes, from 14 December 2020 onwards, the Netherlands has gone into lockdown. Please check the website of the government of the Netherlands for the exact rules and regulations. 

Do I have to go into quarantine on arrival?
Yes, you have to go into quarantine for 10 days after arrival. Please visit this website for more information.

Do I have to provide a negative COVID-19 test before departure and on arrival?
Yes, you have to provide a test result in order to be allowed to get on a plane, ship, train or international bus. Please visit this website for more information.

Do I have also have to provide a mandatory rapid test?
Travelers from high-risk areas who come to the Netherlands must also have a negative rapid test. The test must be taken immediately before departure. The extra quick test is mandatory for travelers coming to the Netherlands by plane or ferry.

Control negative test result

  • The negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. The document is checked on 5 points:
  • Corona test type: This must be a rapid test (antigen or LAMP test) or PCR test.
  • Test result: Must be negative for SARS-CoV-2 (or not detected).
  • First and last name: according to the passport.
  • Date and time of taking the test: the test is up to 4 hours old when boarding the aircraft or ferry. For transport employees traveling by ferry, the test is a maximum of 24 hours old when boarding the ferry.
  • The test result has a logo or hallmark of an institution or doctor.

The test result may be shown on paper as well as digitally. A translation of a test result is allowed if it has an original signature or stamp of the doctor or institution that administered the test. Travelers are not allowed to buy and take a test themselves and show the result.

LAMP test

You can also choose to show only a negative LAMP test.

  • This test is up to 4 hours old before boarding.
  • You have the result.

If you choose the LAMP test, you do not need to show a quick test (antigen) and PCR test.

I wish to visit the Visa office, can I still do this?
At the moment the Student Services Center is closed until further notice. You can therefore not visit our office in person. We are able to answer your questions by e-mail: visa[at]maastrichtuniversity[dot]nl

I have opened a bank account. How can I get my deposit back?
Please send an e-mail to visa[at]maastrichtuniversity[dot]nl with your full International Bank Account Number (IBAN), your name as on the bank card and your student ID-number. We will then transfer the deposit within five working days.

If you want to have your deposit transferred to a non-Dutch bank account, we need more details:

  • name (exactly as on the bank card) and full address of the account holder
  • name and full address of the bank
  • the BIC- and/or SWIFT-code of the bank
  • the IBAN-code of the account, 

    if any (

    please refer to http://en.wikipedia.org/wiki/ISO_9362 for 

    more information)

  • the account number
  • your full name and date of birth if different from the account holder.

What happens to my pending visa or residence permit (extension) application?
Procedures will continue as normal as much as possible. Keep an eye on both your personal and UM e-mail.

I have to make an appointment at IND in Maastricht to have my biometrics taken. Can I still do that?
Yes, you can make an appointment with Dutch Immigration (IND) in Maastricht by using the following appointment link: https://afspraak.mic.maastricht.nl/services

I have to make an appointment at IND in Maastricht to collect my (extended) residence card. Can I still do that?
Yes, you can make an appointment with Dutch Immigration (IND) in Maastricht by using the following appointment link: https://afspraak.mic.maastricht.nl/services

I wish to travel home, but my (extended) residence card is not ready yet. What do I do now?
If your application has been submitted, but your residence card is not ready yet you can only travel with a return visa sticker that has to be placed in your passport by Dutch Immigration (IND). This has to be done by appointment at an IND office. You have to ring IND on the following number +31 88-0430430. For more information visit this page

I received news that my MVV visa is approved and the embassy informed me I have to bring the decision letter with me. How do I get this letter?
The decision letter will be send to you via e-mail. Your embassy may request it, but it is also important that you have the letter with you when entering the Netherlands at Schiphol. If you have not received the letter yet please e-mail visa[at]maastrichtuniversity[dot]nl

Can I fly to another airport than Amsterdam Schiphol?
Due to the strict lockdown we strongly advise you to travel to Amsterdam Schiphol directly and not to fly to Germany or Belgium. The decision letter we provided you with is in Dutch and may not be understood by Customs officials in neighboring countries.

I am a national of Canada, USA, Australia, New Zealand, Japan, South Korea, Monaco or Vatican city. Can I travel to the Netherlands without the decision letter of Dutch Immigration (IND)?
No, the decision letter has been provided to all students whose applications were approved and have to be brought when travelling to the Netherlands. If you have not received the letter yet, please e-mail visa[at]maastrichtuniversity[dot]nl

Wat happens if my MVV-visa has expired due to Corona related circumstances?
When the embassy has resumed its service, the validity of the MVV-visa can be extended by the embassy if you were unable to travel due to travel restrictions imposed in your country. In this case please contact your embassy.

If a travel ban was lifted and you made a conscious decision not to travel then the MVV cannot be extended, but we have to apply for a new one. In this case please send an email to visa[at]maastrichtuniversity[dot]nl

How do I travel from Amsterdam to Maastricht?
If you would like to receive customized travel instructions from the airport to your new home, please send an email to pickupservice[at]maastrichtuniversity[dot]nl, with your name, ID-number, the airport of your arrival, and your new address in Maastricht. Please add your arrival date and time, so we can customize your door-to-door travel instructions accordingly. Please note, it is mandatory to wear a facemask in all public transport in the Netherlands!   

Studying at UM during the corona crisis
On this page you will find an overview of all corona related information for students.

Is your question not here? 
Here you will find all relevant contact information.