Innovation and Quality Management of Health Services
Full course description
Themes of the course
The improvement of patient care has become a major issue in health care in the last decades. There is an urgent need for innovation in health care to improve the quality of health care services. The core topics of this unit are innovation management and quality management. In the first three cases theoretical background information is provided on the core concepts of this module: innovation, innovation management, quality of care and quality management. Subsequently, in the last three cases different applications of quality and innovation management are discussed: monitoring and improving patient safety, the involvement of the patient in quality improvement, and new models of care delivery that can better meet the complex needs of chronically ill persons.
You can choose one of two trainings (whether all students are assigned to the training of their first choice depends on the number of available places for each training). You will work as a member of a study team.
- Innovation management: The assignment is to write a report on an innovation management strategy in a care organisation. You will assess the innovation management strategy and assess whether that strategy is performed according to approaches and requirements that are discussed in the literature. During the training you will visit the care organisation and interview a manager or an other informed respondent.
- Quality management: The assignment is to write a report on a quality management strategy in a care organisation. You will assess the quality management strategy and assess whether that strategy is performed according to the quality management approaches and requirements that are discussed in the literature. During the training you will visit the care organisation and interview a quality manager.
Knowledge and understanding:
- Has knowledge of concepts, theories and frameworks associated with innovation and quality management in healthcare (which includes patient safety), and innovations aimed at improving the quality of care for chronically ill patients.
- Understands the dynamics and complexity of innovation in healthcare, the factors that have an impact on innovation in healthcare, and strategies for innovation management quality management (which includes patient safety), and chronic care management.
- Has an overview of current innovations in the care for chronically ill patients.
Applying knowledge and understanding:
The student is able to:
- Use and apply the gained knowledge and understanding to analyze the practice of innovation management and quality management.
- Understand the problems encountered during innovation and quality management in healthcare and to develop solutions for these problems.
- Relate the acquired knowledge to the knowledge from other units about innovations.
- Has a scientific – analytical and critical – attitude.
- Demonstrates a critical understanding of a variety of approaches regarding innovation management and quality management in healthcare.
- Is able to critically assess the practical applicability of theories, concepts and frameworks for innovation management, quality management and chronic care management in healthcare.
- Can make judgments of current innovations in healthcare and the practice of innovation using arguments from theory.
- Can express the knowledge and insights offered in this master unit orally and in writing.
- Can communicate effectively about the theory and practice of innovation management and quality management in healthcare.
The student has the skills to:
- Manage innovation in healthcare and perform quality management.
- Develop a (more) creative climate within a healthcare context.
- Gather data and analyze the dynamics and complexity of innovation management, quality management and chronic care management.
- Develop well-argued solutions for problems of innovation and quality improvement in healthcare.
- Work in a collaborative setting.
Several chapters from the following books are used in this module: Barlow J (2017). Managing innovation in healthcare. World Scientific, New Jersey, USA. Donabedian A (2003). An Introduction to Quality Assurance in Health Care. Oxford University Press. Goffin K, Mitchel R (2017). Innovation Management. Effective strategy and implementation. Third Edition. Palgrave, London, UK. Grol R, Wensing M, Eccles M, Davis D (2013). Improving patient Care. The implementation of change in health care. John Wiley & Sons, Ltd, West Sussex, UK. Legido-Quigley H, McKee M, Nolte E, Glinos IA (2008). Assuring the quality of health care in the European Union. World Health Organisation in behalf of the European observatory on health systems and policies, United Kingdom: MPG Books. Sollecito WA, Johnson WJ (2013). McLaughlin and Kaluzny’s Continuous Quality Improvement in Health Care. Fourth edition. Burlington, MA, USA: Jones & Barlett Learning. These books are available in the university library. In addition, a number of scientific papers and reports are included in the references. Most of these papers and reports can be downloaded from the eLibrary or from the internet.