Drs Mark Steins (M.M.H.M.G.)
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Publications

Most recent publications:

Odekerken-Schröder, G., Mennens, K., Steins, M., & Mahr, D. (2022). The service triad: an empirical study of service robots, customers and frontline employees. Journal of Service Management, 33(2), 246-292. https://doi.org/10.1108/JOSM-10-2020-0372

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M.M.H.M.G. Steins

PhD
Marketing & Supply Chain Management, School of Business and Economics
ORCID