Martina Caic (M.)
I am currently a PhD Candidate at the Department of Marketing and Supply Chain Management at Maastricht University and Marie Curie Fellow at the Service Design for Innovation Network (SDIN; http://servicedesignforinnovation.eu/). In addition, I am a visiting researcher at the Fraunhofer Portugal.
My research focuses on customer experiences in value networks, with a particular interest in robotic and ambient assisted living technologies.
- Service design
- Value networks
- Social service robots
- Elderly care services
- Qualitative research methods
Opportunities for collaboration:
- applied research within healthcare: healthy ageing / fighting frailty in old age
- use of service design tools and methods for research about network innovations
- customer experience with new technology infusion