Patient Logistics in Healthcare

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This course is part of the accredited master’s programme Healthcare Policy, Innovation and management (HPIM) and it addresses four interconnected key topics:

  1. The care delivery process - ‘the basics and importance of flow’
  2. The organisational features of this process - ‘production structure of the flow’ - that are addressed in terms of e.g. the value definition (specifying value, mapping the value stream), types of waste, value adding steps, layouts, process standardisation of work, partnerships
  3. The management requirements and management issues regarding this process - ‘control structure of the flow’
  4. Designing information provision, gathering and analysing information - ‘information structure’ - such as big data and data mining for the purpose of maintaining and improving flow

Course information

The course offers participants the opportunity to study these four interconnected topics from three conceptual perspectives: Socio-technical, Lean and Data-driven thinking. Healthcare organisations are increasingly pushed towards applying these perspectives and their principles, tools and techniques to care delivery processes. This course presents the main characteristics of the three perspectives and critically investigates the possibilities of using them in healthcare.

During the first half of the course, the four key topics are explored in depth. During the second half of the course, the participants can choose one of three trainings to apply the gained knowledge on a case from practice. The trainings deal with all four key topics, but each training will focus on a different key topic.

“Rising costs of healthcare, growing expectations of service users regarding care and increasing market competition are driving the healthcare organisations to improve the quality and efficiency of their processes of care delivery. Patient logistics will help them to achieve this.”
Mark Govers, PhD, course coordinator


  • To gain knowledge of innovative logistical theories.
  • To apply these theories to analyse and improve care delivery processes.
  • To identify weaknesses in the organisation, management and information provision of/for care delivery processes.
  • To develop well-argued solutions for the encountered weaknesses.
  • To work in a collaborative setting.


Participants in this course are healthcare managers, consultants, medical doctors and graduates from universities and universities of applied sciences who wish to enhance their knowledge about patient logistics and their skills to improve care delivery processes in hospitals and other care delivering organisations.

Teaching methods 

Problem-Based and Team-Based Learning, group assignments, workshops, formal lectures, interactive lectures, self-assessment, group discussion, interactive lectures, training and projects. Examination consists of an individual test and a group portfolio.

Teaching staff

The teaching staff of the course consists of experts on patient logistics from Maastricht University, the industry and consultancy agencies.

Admission requirement

  • Bachelor’s or Master’s degree or an equivalent
  • Sufficient English skills

Upon completion of the course you will receive a certificate.
Upon successful completion you will also receive a list of grades.


Sign up by filling in one of the forms below:

Course fee
€ 1752,- for the academic year 2016-2017

    Start: 1 November 2016
    End: 20 December 2016

    Application deadline 
    20 September 2016

    Language of instruction
    Language of instruction is English.


    Locations for the classes are at Maastricht University, Faculty of Health, Medicine and Life Sciences.

    More information
    Mark Govers, PhD (course coordinator)
    Department of Health Services Research
    Faculty of Health, Medicine and Life Sciences
    Maastricht University
    Phone: + 31 43 3881690
    E-mail: m.govers[at]maastrichtuniversity[dot]nl