Consumer protection resource center

A reading guide to the digital conference hosted by the Swedish Consumer Agency, its Scientific Council, in partnership with Maastricht University:

Consumers and businesses in digital markets - An unequal relationship?

The evolution of digital markets has changed the market conditions for consumers. Developments in digital platform markets, data driven marketing and digital design have created infinite opportunities for both consumers and businesses. However, consumers are faced with new challenges and are at greater risk of being influenced or even manipulated into actions and choices they would not have made otherwise. These challenges have led to a change in the relationship between consumers and businesses, in many cases to the disadvantage of the consumer.

Academic literature

Consumer Protection Authorities 

Autoriteit Consument & Markt (The Netherlands) 

Konkurrence- og Forbrugerstyrelsen (Denmark) 

Forbrukerrådet (Norway) 

Konsumentverket (Sweden) 

Competition and Markets Authority (UK)

European institutions

European Commission

International Organisations