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Complaints Committee

A Complaints Committee has been formed at the Faculty of Psychology and Neuroscience (FPN). Employees, students and third parties may direct their complaints to the committee concerning affairs the faculty is responsible for.

It concerns individual complaints about employee or student behaviour, and about the faculty, accommodation and the like. Complaints about matters that are included in other Faculty and UM regulations will not be dealt with by the Complaints Committee. Such matters include programme complaints or complaints by staff and students about unwanted behaviour (My UM > Human Resources Management > Confidential Advisor's Office).

The Complaints Committee may take up to ten weeks to deal with complaints. At the end of that period, the complaint will be declared founded or unfounded by the dean. The process of submitting a complaint differs for students, and employees and third parties. Students should direct their complaint to the UM Complaints Service Point (CSP). Employees and third parties should direct their complaint to the chairman of the commission (verbal) and the dean (written).

The Complaints Committee consists of the following members: Hans Stauder (WP), chairman, Angela Verweij (OBP) and Cris Keurentjens (Students). Marcel Schrijnemaekers acts as official secretary.

Download

• Regulations on Handling Individual Complaints within Maastricht University’s Faculty of Psychology and Neuroscience (PDF, 0,02 MB)